Member Services Representative

6 days ago

Painesville, Ohio, United States Planet Fitness Full time

Planet Fitness Careers

Team Member

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people We will give you the tools for success in and out of Planet Fitness

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Team Member Benefits

  • Free black card membership
  • Mentorship
  • Opportunities for advancement
  • Ongoing leadership training
  • Full time employee health insurance

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

  • Customer Service Representative

    1 week ago

    Painesville, Ohio, United States Circle K Full time $16 - $17

    Store : 1251 Mentor Ave, Painesville, Ohio Shift AvailabilityFlexible AvailabilityJob TypeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will...

  • Restaurant Team Member

    21 hours ago

    Painesville, Ohio, United States Fire & Ice Full time

    Job OverviewJoin our dynamic team as a Restaurant Team Member, where you'll play a vital role in delivering exceptional dining experiences You'll engage with customers, prepare delicious food, and ensure that every guest leaves with a smile. Your enthusiasm for food service and commitment to quality will shine as you contribute to a fast-paced environment...

  • Outside Sales Representative

    2 weeks ago

    Painesville, Ohio, United States Omni Fiber Full time $87,000 - $105,000 per year

    Outside Sales Representative - Painesville Region$ Signing Performance BonusOmni Fiber provides a variety of perks and benefits:CompensationVery competitive base salary and uncapped commissions with overall target compensation of $87,000-$105,000 per year.401(k) with employer matching contribution up to 4%Career advancement opportunitiesTime offPaid Time Off...

  • Social Services Director

    2 weeks ago

    Painesville, Ohio, United States Skilled Healthcare Center Full time $60,000 - $120,000 per year

    A minimum of 1 year experience working in nursing home facility, or equivalent.Benefits:Health, Dental and Vision InsurancePaid Time OffDirect DepositPaid training and orientationContinuous professional and clinical trainingPURPOSE OF YOUR JOB POSITION:The primary purpose of your job position is planning, developing, organizing, implementing, evaluating, and...

  • Service Technician

    2 days ago

    Painesville, Ohio, United States North Coast Aeration Systems Inc Full time

    OverviewJoin our dynamic team as a Service Technician, where you will play a crucial role in ensuring the optimal performance of septic systems, water treatment units, and various mechanical equipment. Your expertise will directly impact customer satisfaction and operational efficiency. If you're passionate about hands-on work and thrive in a fast-paced...

  • Counselor, Crisis Services

    4 days ago

    Painesville, Ohio, United States Signature Health Inc Full time

    :At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature...

  • Dental Assistant

    2 weeks ago

    Painesville, Ohio, United States Signature Health Inc Full time $42,000 - $72,000 per year

    At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature...

  • Dispatcher

    2 weeks ago

    Painesville, Ohio, United States Concord Transportation Services Inc Full time $40,000 per year

    Job OverviewWe are seeking a motivated dispatcher to join our team. This position requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.ResponsibilitiesAnswer phone calls with professionalism, demonstrating excellent phone etiquette.Assist in data entry tasks, ensuring accuracy and...

  • Specialist, Crisis Intervention

    4 days ago

    Painesville, Ohio, United States Signature Health Inc Full time

    :At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do mindset, then Signature...

  • Specialist, Crisis Intervention

    1 week ago

    Painesville, Ohio, United States Signature Health Full time $40,000 - $60,000 per year

    Full-time Description At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can do...