Principal ITSM System Administrator

Job Description

Join a Team that's Shaping the Future of IT Support

At BAE Systems, we're passionate about delivering innovative IT solutions that enable our customers to achieve their missions. As a Principal ITSM System Administrator, you'll play a critical role in providing exceptional IT support to the customer. You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

As a Principal ITSM System Administrator, you'll be responsible for proactively managing and monitoring ITSM servers, primarily ServiceNow, to ensure seamless operation. You'll apply database administration expertise to handle complex data integrity, performance tuning, and integrations. Your goal will be to recommend and implement patches/updates to maintain compliance and resilience in a mission-critical government environment aligned with ITIL 4 and federal standards.

By joining our team, you'll have the opportunity to work on exciting projects, collaborate with a talented team, and make a significant impact on the customer's operations. You'll be expected to collaborate with cross-functional teams to resolve complex issues, implement best practices, and support disaster recovery planning. If you're a motivated and skilled IT professional looking for a new challenge, we encourage you to apply.

Location Requirement

The successful candidate must be located within 50 miles of Washington, DC.

Required Education, Experience, & Skills

Required Education, Experience, & Skills

• Bachelor's degree in Information Technology, Computer Science, Database Management, or a related field (or equivalent experience)
• 6+ years of experience in system and database administration, with at least 5 years focused on ITSM platforms like ServiceNow in large-scale environments
• Proven expertise as a Database Administrator, including full knowledge of related disciplines such as server OS, networking, and cloud integration for hybrid setups
• Active DoD Secret Clearance (must be current and transferable)
• Strong proficiency in database technologies (e.g., SQL Server, PostgreSQL) and ITSM server management tools, with experience in proactive monitoring and patching
• In-depth understanding of ITIL 4 practices, particularly for service operations and continual improvement
• Excellent analytical skills for root cause analysis and optimization in high-stakes, regulated settings
• U.S. Citizenship required due to federal contract obligations
• Behaviors that will help someone excel in this role:
• Applies extensive expertise, and has full knowledge of other related disciplines
• Exercises considerable latitude in determining objectives and approaches to assignment
• May function in a project leadership role

Preferred Education, Experience, & Skills

Preferred Education, Experience, & Skills

• ServiceNow Certified System Administrator (CSA) and Certified Database Administrator (or equivalent, e.g., Oracle DBA, Microsoft Certified: Azure Database Administrator)
• Experience supporting DoD or large federal customers, including database security hardening and ITSM integrations with enterprise systems
• ITIL 4 Managing Professional (MP) certification or higher, with focus on service design and transition
• Background in automation scripting (e.g., PowerShell, SQL scripts) for patch management and monitoring alerts
• Master's degree in a relevant field or additional certifications (e.g., CompTIA Security+ for secure database administration)
• ITIL Found V4 certification

Pay Information

Full-Time Salary Range: $ $

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security

BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.