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Member Service Specialist II

24 hours ago

West Bloomfield Township MI, United States Vibe Credit Union Full time

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity. We believe

in fostering an environment of inclusivity where every team member has the chance to grow

professionally. Guided by our core values – be inclusive, educate, embrace change, and seek

opportunities - we are dedicated to making a positive impact in the lives of our members and

communities. As we continue to grow and expand our team, we are seeking passionate

individuals who share our vision and are eager to join us in our journey. If you are someone who

is passionate about making a difference and is committed to creating a brighter future for our

communities, we invite you to explore this exciting opportunity at Vibe

Your Role: Member Service Specialist II

As an MSS II, you will serve as a knowledgeable, solutions‑focused resource for members by supporting a wide range of account services. You'll open new accounts, support lending, recommend beneficial products, and help members navigate their financial journey. Your role blends service, sales, and relationship‑building to create a memorable and meaningful member experience.

What You'll Do:

  • Serve & Support: Assist members with account services and maintenance, Notary and Medallion guarantees, CD maintenance, and general service needs. Assist on the teller line when needed.
  • Cross‑Sell Products: Recommend products and services that align with members' goals and financial well‑being.
  • Lending Support: Help process and explain lending products, guiding members through applications and requirements.
  • Build Relationships: Provide personalized service while educating members on benefits, features, and opportunities.
  • Maintain Accuracy: Ensure documentation, signatures, and account details are processed correctly.
  • Stay Compliant: Follow regulations, policies, and all requirements tied to member service and account operations.
  • Represent Vibe: Model professionalism, positivity, and the Vibe Experience in every interaction.
  • Meet all established sales and service goals.

What We're Looking For:

  • Education: High school diploma or equivalent.
  • Experience: Customer or member service experience preferred.
  • Skills: Strong communication, multitasking ability, and a professional attitude.
  • Sales Savvy: Comfortable recommending products and meeting performance goals.

Why You'll Love It Here:

  • A culture that values service, growth, and community.
  • Opportunities to learn, lead, and make an impact.
  • A supportive team environment that celebrates success.
  • Growth Opportunities

PhysicalRequirements

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of the position. While performing the responsibilities of the job, the employee is required to hear, see, talk, stand, walk, stoop, kneel, lift, push, pull, and grasp.