Call Center Specialist

2 weeks ago

Athens, Georgia, United States Pinnacle Bank Full time $36,000 - $42,000 per year

** For your application to be considered for employment, please apply online at

Job Summary

  • The Customer Service Call Center Operator is the initial voice contact that every customer and prospect has with the bank.
  • The Customer Service Call Center Operator is responsible for a quick and customer friendly response in a manner that is consistent with the customer service focus of Pinnacle Bank.
  • The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds.
  • Answer incoming phone calls in a pleasant and professional manner.
  • Provide retail online banking and bill pay support.
  • Provide mobile banking support.
  • As assigned answer e-mails for website and online banking customers.
  • Attend all training sessions and follow all compliance, security and internal guidelines to ensure accuracy and quality of each transaction.

Education:

  • High School Graduate

Prior Experience:

  • Banking or call center experience desired.

Requires Skills, Knowledge and Talent:

  • Must have a basic knowledge of the bank's products and services.
  • Must have a willingness to serve.
  • Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
  • Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
  • Project a professional image by adhering to guidelines in the employee handbook.
  • Must be able to collect, research, and analyze information skillfully.
  • Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
  • Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
  • Must have a working knowledge of compliance guidelines for the bank and the industry.
  • Strong customer service attitude.
  • Good speaking voice.
  • Must be able to use headset for hearing and speaking.
  • Must have knowledge of the bank's products and services.

Pinnacle Bank supports a diverse work force and is a Drug Testing and Equal Opportunity Employer. We welcome all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

Work Location: In person

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