Customer Service Clerk

PRIMARY PURPOSE: Classify, rate, and input cargo information checked in into mainframe terminals to determine customer charges. Assist Operations in the movement of cargo arriving from the Neighbor Islands (NI). Notify customers of cargo availability and direct them to the appropriate pickup area. Retrieves and prepares pouch for outgoing cargo. To assist Operations in the movement of cargo going to the Neighbor Islands. This is achieved by making reservations for cargo.

ESSENTIAL DUTIES/FUNCTIONS:

• Classify and input all Bills of Lading to include but not limited to YB, GBL, and ACT, according to

• Rates all cargo checked in by YB Freight Clerks for the purpose of billing Rates all cargo on YB tariff, to include employee shipments, gratis, in-trade agreements and company business.

• Processes payments for all prepaid and collect shipments; prepares deposits and cash

• Perform cashiering functions to include, but not limited to, coding, classifying, freight bill and/or payment; provide information regarding collection of payment to other ports or department rating and issuing freight

• Provide customers with information on freight

• Prepare freight adjustments as

• Code and extend measurements for the purpose of calculating the applicable

• Process all payments in various forms accepted by the Company to include credit card form, fax, email, in-person, check, and

• Do daily incoming cargo phone

• Answer all calls regarding incoming

• Stamp and file Bills of Lading (BLs) for incoming cargo and other incoming correspondence.

• Distribute BLs to customers and direct them to appropriate pick up location as

• Collect BLs and other documents from various CS personnel and FC stations in the yard and distribute

• File BLs and other correspondence (Bonded, mail, etc.) for outgoing barges in its appropriate pouch folders and prepare outgoing pouches for courier or barge

• Take payment information via phone, fax or email for incoming cargo.

• Prepare correspondence to customers utilizing Microsoft "Word" and "Outlook."

• Prepare various spreadsheets utilizing Microsoft "Excel."

• Prepare BLs for imaging

• Maintain files of EPA Haz Waste Manifests and copy all Haz

• Bill storage charges for all late cargo

• Bills miscellaneous charges for incoming

• Prepare and mail (certified) abandon letter for abandoned

• Maintain WIP in FACE for cash

• Order office supplies, documents (BLs, Haz, Blank freight bills) and other office necessities as needed

• Makes reservations for

• Assists customers with reservations inquiries and general shipping and rate

• Files and maintains the booking

• Inputs container numbers into the Connecting Carriers Tracking

• Provides information about proper shipping requirements and documents for motorized

• Provides information about hazardous cargo

• Updates standing container

• Provides support to the Customer Service Department

• Continue to service Customer Stations with any active

• Assist customers, YB employees, etc. with creating bookings for any all cargo that require such

Reconciliation/shipping maintenance.

OTHER DUTIES/FUNCTIONS:

Performs other duties within classification.

WORKING CONDITIONS: Office environment

Equipment Use : Computer, 10-key adding machine, telephone, copy machine, facsimile machine

Work hours : Monday through Friday shifts ranging from 6:00 am - 6:00 pm as required by operational needs, Saturdays by operational needs on rotation, and overtime as required.

MENTAL DEMANDS:

• Must be able to courteously and effectively communicate with customers and co-workers.

• Must be able to do basic mathematical calculations to compute cargo measurement and adjust invoices.

• Must be attentive to detail, alert and able to concentrate on the task at

• Must be able to proficiently write, read and comprehend English.

• Must have good verbal communications skills.

• Must have a pleasant personality, be customer service oriented, and have proper telephone technique.

• Must be able to work in a fast-paced and pressured work environment.

• Must possess a valid driver license.

• Must be able to visualize from a verbal description to properly book such cargo.

PHYSICAL DEMANDS:

• Sitting: Frequently for all duties.

• Standing: Occasionally servicing customers at counter (window) and to file, copy and fax.

• Stooping, kneeling, crouching, crawling: Occasionally to obtain documents for issuance to

• Squatting: Occasionally to obtain documents for issuance to customers and to

• Walking: Occasionally mobility around the office, to obtain documents from piers, and to file, copy and fax.

• Reaching: Occasionally service customers at counter (window) and to file and retrieve files.

• Fingering: Constantly inputting data, using the 10-key adding machine, computer terminal, telephone and facsimile machine and scanning through documents.

• Eye-hand-foot coordination: Constantly inputting information into computer terminal, dialing touch-tone phone, using calculator and computer keyboards, and scanning through

• Vision: (corrected, color): Constantly reading and inputting the computer terminal, 10-key adding machine, telephone, distinguishing the different copies of the bill of lading and maneuver golf cart around piers,

• Pushing/pulling: 20 pounds, seldom office supplies.

• Lifting/Carrying: 20 pounds, seldom office supplies.

QUALIFICATIONS REQUIREMENTS (Licenses, Degrees, Certificates):

Skills knowledge : Must be able to keyboard at least 45 wpm. Must be able to proficiently operate basic office equipment such as telephone, 10-key adding machine, and computer terminal. Must be familiar with cargo tariff, sailing schedule, freight charge extensions and processing of Bill of Ladings. Ability to be Customer Service focused and multi tasked oriented. Good listening and communication skills required (verbal, reading, and writing) that allow clear and precise transfer of information.

Education/Training : High School degree or GED equivalent required.

Experience : General office experience preferred. 1 year Customer Service oriented background preferred.

POSITION CONTENT: THIS JOB DESCRIPTION IS NOT INTENDED TO BE AND SHOULD NOT BE CONSTRUED AS AN ALL INCLUSIVE LIST OF ALL THE RESPONSIBILITIES, SKILLS, OR WORKING CONDITIONS ASSOCIATED WITH THE POSITION. WHILE IT IS INTENDED TO ACCURATELY REFLECT THE POSITION ACTIVITIES AND REQUIREMENTS,

MANAGEMENT RESERVES THE RIGHT TO MODIFY, ADD OR REMOVE DUTIES, AND ASSIGN OTHER DUTIES AS NECESSARY.