Sr Manager Business Operations

WHY PATIENTS NEED YOU

To provide customer facing colleagues and sales leadership operational and excellence support in the US/PR, by representing the interests of the sales function with key internal stakeholders; and continuously improving sales operational effectiveness and efficiency for the benefit of colleagues, customers, and external partners/stake holders.  This position will report to the Team Lead, Sales Commercial Excellence-Internal Medicine and Anti -Viral Sales Lead.

WHAT YOU WILL ACHIEVE

Drive Operational Excellence that enables the CFCs to Deliver Results

Lead Key Areas of Operational Execution for field sales/CFC

• Pfizer Align/ Deployment /Call Plan (Dynamic Targeting)

• Incentive Compensation/IC Snapshot/Fluidity/Behavior Modifier

• Growth /Skill development and Training

• Strategic partnership with Regional Sales Leads

• Reporting (Pfizer Align, SFA, Dynamic Messaging)

• SMART enhancements and deployment

• Resources (Starters / Programs / Promos,/VCC/ Centris/Fleet/PCN)

• AI SCOUT support

• STEM support

• Field Communications

• Launch Prep/POA Planning/National and POA Meetings

• Op Planning/budgeting

• Integrated Planning Teams/PMOs

Proactively identify innovative solutions that simplify process that enable the field

• Be proficient in written/verbal communication, task and project management, having the ability to keep track of multiple projects' scope, deliverables, and details. 

• Perform Quality Assurance activities on new releases to ensure business needs are met. Example applications include Incentive Compensation Pfizer Align, IM SMART, Veeva CRM, NBA, IC/Fluidity etc.

Strategic thought partner to Sales Leaders, HQ Business Partners to enable FF execution 

• Manage appropriate support requests originating from assigned Regional Business Directors/Sales Directors, Area Business Managers, and all field force supporting functions in HQ (i.e. Marketing, Commercial Effectiveness, KAD, Digital, Legal, CMO, etc.). Deliver value through collaborative engagement and lead the coordination and alignment of business needs.

• Anticipate, identify, engage in and support the prioritization of sales force key issues and opportunities across Internal Medicine/Anti-Viral Sales Teams.

ADDITIONAL RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Create and maintain an efficient model of consistent, strategic business operations.

• Drive efficiency and effectiveness by harnessing technology and challenging status quo.

• Communicate important and/or significant events clearly with all customers facing organizations (thus ensuring a holistic view of Business Operations is maintained).

• Monitor sales service needs of the field force to include territory assignments and requests originating from field or headquarters colleagues.

• Resource deployment analysis & procurement.

• Partner with CMO on the development and implementation of field force incentive compensation programs and all other motivational initiatives.

• Lead field insight groups, as appropriate, to provide various HQ stakeholders with field sales perspective.

QUALIFICATIONS

Must-Have

• BA/BS with 6+ years of experience.

• 5+ years of previous pharmaceutical, biotech, or medical marketing/sales experience.

• Demonstrated the ability to work and lead large scale National projects that impact Regions and other Business Units.

• Must be in a promoted position and/or developmental role with demonstrated leadership across peers, business units and manager groups required.

• Experience in a direct sales and or account management environment.

• Change agile; able to alter direction seamlessly, produce results in ambiguity and be an agent of change.

• Demonstrated track record of strong cross functional collaboration (beyond District and Region) and effective utilization of available resources.

• Excellent written and oral communications skills required.

• Ability to communicate with confidence and influence outcomes of interactions.

• Strong organizational and analytical skills with the ability to analyze and make recommendations using sales data/call reporting software/applications required.

• Ability to learn and adapt to new systems and technology required.

• Ability to anticipate issues/needs and work proactively to address them; demonstrated initiative and ability to effectively function in times of ambiguity.

• Strong Microsoft Office, Teams, Power Point skills to include Office 365 (Excel proficiency required).

• Strong working understanding of Veeva, Call Planning, Fluidity, IC, SMART, etc.

• Commits to "One Pfizer": Individual is aligned with the culture, values and mission; communicates a compelling and inspired vision or sense of core purpose; is optimistic; embraces Pfizer's Values and Behaviors.

Nice-to-Have

• MBA/MS with 5+ years of experience; OR PhD or JD with 1+ year of experience.

• Operational/ Enablement experience regional and national preferred.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Travel will be required to Team Meetings, POAs, and other Business Meetings throughout the year.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

OTHER JOB DETAILS

• Last Date to Apply for Job: December 10, 2025

• Additional Location Information: United States - Remote

• Eligible for Relocation Package – NO

• Secondment 6-9 months

• If you are currently in a driving position with a fleet vehicle and this secondment does not require driving as an essential function of the position for 12 months or longer, you will be required to turn in your fleet vehicle for the duration of the non-driving secondment.  Please refer to the Fleet Policy and Procedures document for more information.

• There will be no change to your current work location.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations.  These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure.  Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act.  Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.  If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status.  Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.  Pfizer is an E-Verify employer.  This position requires permanent work authorization in the United States.

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