Coordinator - National Customer Account

Why do you want to work as a National Customer Account Coordinator with QRS Shops?

We offer competitive wages and employee benefits including the following amazing benefits to our employees:

• Competitive Pay- $24-$28 / hourly
• Employee benefits: Medical, Dental and Vision plans, Flexible Spending Accounts
• Generous Paid Time Off/ Holiday Schedule
• Matching 401K
• Employee Stock Purchase Plan with CSX

Key Responsibilities:

• Act as the main point of contact for key customers across multiple maintenance shops.
• Coordinate and schedule repairs with shop managers to minimize customer downtime.
• Monitor repair progress and provide timely updates to customers.
• Resolve service issues promptly and escalate concerns when necessary.
• Maintain accurate records of service requests, updates, and customer interactions in Salesforce.
• Ensure consistent service standards and effective communication across all locations.
• Support coordinators and billers as needed to resolve issues timely and accurately.
• Identify recurring customer concerns and report trends to management to improve service quality.
• Assist with trade show planning, setup, and scheduling, ensuring company representation and operational support at national events.

Qualifications / Requirements:

• High school diploma or equivalent required.
• Proven experience in customer service, ideally supporting key accounts or multi-location operations.
• Proficiency with Salesforce (or other CRM systems) to track service requests, customer interactions, and follow-ups.
• Strong organizational and multitasking skills to coordinate multiple repairs and customer accounts simultaneously.
• Strong skills in Microsoft Excel, Word, and Google Sheets for data entry, reporting, and documentation.
• Excellent verbal and written communication skills; able to provide timely updates and resolve service issues professionally.
• Knowledge of basic truck and trailer maintenance terminology and repair processes.
• Ability to work collaboratively with shop managers, technicians, and internal teams nationwide.
• Strong problem-solving skills and attention to detail; able to escalate issues when needed.
• Experience with billing and service documentation preferred.
• Flexible and adaptable to support national accounts across multiple time zones.
• This position requires limited travel, typically on an as-needed basis, to visit maintenance shops, meet with customers, or support operational initiatives.

Quality Carriers, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, military/veteran status or other characteristics protected by law.

Please note that per Quality Carriers, Inc. policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Quality will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Required

• 1 year(s): Strong skills in Microsoft Excel, Word, and Google Sheets for data entry, reporting, and documentation.
• 1 year(s): Proficiency with Salesforce (or other CRM systems) to track service requests, customer interactions, and follow-ups.
• 1 year(s): Knowledge of basic truck and trailer maintenance terminology and repair processes.

Preferred

• Experience with billing and service documentation preferred.

Required

• High School or better

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.