Technical Specialist/Business Analyst

1 week ago

Rosemead, California, United States Pride Global Full time

Russell Tobin's client, an American electric utility company, is hiring a Technical Specialist/Business Analyst in Rosemead, CA
 

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Employment Type: Contract
 

Location: Rosemead, CA 91770
Duration: 18+ months with possible extension or conversion
 

**Pay range: $45/hr - $47/hr W2

Schedule: Mon - Fri**
  

Job Description
Day-to-Day Responsibilities/Workload:

This position will play a key role in managing customer enrollment and payment operations for a key pilot program, as well as conducting additional reporting. This position is responsible for receiving and validating enrollment forms from account managers, submitting eligible customers to a third-party supplier for enrollment, and confirming enrollment status back to stakeholders. The role also includes overseeing manual enrollment processes for external service providers, maintaining detailed metrics on enrollment activity (e.g., number of customers, MW enrolled, benefiters vs. non-benefiters), and tracking billing status. This role will also manage manual customer payments and facilitate payments to contractors and other third parties.

Required Skills/Attributes:

  • BA/BS Degree in Business, Economics, Marketing, or a related discipline.
  • Four or more years of experience with business analysis.
  • Proficiency with analytical tools such as Excel, Access, or other similar tools for tracking and reporting.
  • Ability to understand and conduct payment processing and reconciliation.
  • Ability to follow and improve upon business processes.
  • Strong attention to detail to validate information on forms is correct.
  • Experience with manual data entry.
  • Ability to coordinate with internal teams and external stakeholders.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills to handle high-volume tasks during ramp-up periods.

Desired Skills/Attributes:

  • Experience with customer programs and billing in a utility or similarly regulated environment.
  • Familiarity with SAP.
  • Experience using advanced analytical tools such as SAS, Power BI, or other similar tools.
  • Experience working with budgets.
  • Experience creating and using pivot tables, charts, and graphs and the ability to work with larger datasets (e.g., containing data for several hundred thousand accounts).
  • Proficiency identifying trends in complex data and arriving at solutions rooted in information.
  • Comfort working in a fast-paced, deadline-driven environment.
  • Demonstrates strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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