Medical Assistant I

POSITION TITLE: Medical Assistant I

DEPARTMENT: Medical

REPORTS TO: Back Office Supervisor

SUPERVISION GIVEN: None

LOCATION: South Napa, CA

SCHEDULE: Mon to Fri, 8am to 5pm (Some Saturdays)

PAY RANGE: $25.11 to $30.70/hr

About CommuniCare+OLE

Established in 2023, CommuniCare+OLE is the result of a union of two health centers with a deep roots in their respective communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and CommuniCare Health Centers of Yolo County. Building on a legacy established by both organizations in 1972, CommuniCare+OLE is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties. It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals, and no one is turned away due to lack of insurance, immigration status, or ability to pay. Many services are offered outside of its sites, including mobile health, home visiting, and community and school-based programs.

BENEFITS

• Medical, Dental, Vision Coverage
• Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium
• 18 days of PTO (Vacation & Sick)
• 10 Paid Holidays + 1 Float Holiday
• 2% Employer Match on Employee 4% contribution for 403(b) retirement plan
• Tuition Reimbursement of up to $2,000 per Calendar Year for part-time and full-time employees (prorated per Full-Time Equivalent)
• Life & Accidental Insurance Coverage
• Employer contribution for Health Savings Account
• Flexible Spending Account (FSA) and Limited FSA Options

JOB SUMMARY: The Medical Assistant I ensure optimum patient care through the efficient rooming of patients, exhibiting good communication with patients and other staff, performing medical procedures, providing patient education, follow-up care instructions, and completing daily documentation.

KNOWLEDGE OF WORK

Knowledge of programs available to patients (including, Medi-Cal, CHDP, CPSP, Presumptive Eligibility, Family Pact, Every Woman Counts, Sliding Scale)

Knowledge of patient demographic information and identifiers, and has constant awareness of insurance information to best assist patients

Knowledge of guidelines for proper cleaning and sterilization of instruments

DUTIES AND RESPONSIBILITIES

Responsible for greeting patients into exam room areas and driving a positive patient customer service experience

Rooms patients, obtains and documents vital signs including height, weight, BMI, temperature, respirations and blood pressure

Collects and documents patient history and current state of health

Disinfects and prepares treatment rooms, equipment and supplies in a timely manner to ensure optimum flow

Provides patient education and follow-up care instructions

Performs panel management and non-visit tasks as assigned by Provider or Nurse

Creates and distributes an up to date On Call calendar for afterhours Provider coverage

Works closely with providers to provide high quality care to each patient by addressing their health needs and concerns

Proactively ensure that Provider/MA "huddles" take place on time in preparation for each shift

Performs routine screening procedures, such as hearing and vision test and document findings

Performs various medical assistant procedures, including but not limited to: finger sticks for hemoglobin checks; ear washes; nebulizer treatments; urine dipsticks; specimen collection for throat and/or urine cultures; wound cleaning; PPD placement; INR; glucose; HCG; and Hemoglobin A1C (some procedures may not be applicable to all sites)

Administers immunizations and documents in electronic health record

Ensures that all logs, forms, records and charts are complete, thorough and accurate

Documents freezer & refrigerator temperature and takes appropriate action to maintain correct temperatures

Runs quality assurance tests daily to ensure proper functionality of equipment for in-house testing

Practices standard safety precautions to ensure safety to self, other staff and patients, including handling of contained waste and sharps, and cleaning and disinfecting medical equipment after use

Communicates clearly with providers, other staff and patients to promote optimum clinic flow and proper patient hand off; communicates with Care Team Operations Supervisor on urgent issues

Proactively helps teammates during down time

Recommends improvement in processes and practices through the proper channels

Performs other duties as assigned

EDUCATION, EXPERIENCE, TRAINING

• High school diploma or general education degree (GED) required.
• Satisfactory completion of an accredited medical assistant program in California; CA Medical Assistant certification required.
• Phlebotomy Certificate required for some locations.
• Entry level position up to one year of experience.
• Must certify and remain current in CPR.
• Strong verbal and written communication skills; Bilingual (English/Spanish) language required.
• Strong interpersonal and customer service skills required.
• Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record system required.
• Strong analytical and problem-solving skills and attention to detail required.

CommuniCare+OLE requires pre-employment drug-testing (4-panel drug-test includes: amphetamines, cocaine, opiates, and PCP).