Arise/ Program Assistant

7 days ago

Syracuse, New York, United States Exceptional Family Resources Full time $42,000 per year

Arise/EFR is looking for a Program Assistant

Assist RRDSs in the organization of provider trainings to promote quality service delivery, Field phone calls and correspondence from provider agency representatives, community members, community agencies, and waiver participants or referrals.

Job Summary: Demonstrated professional verbal and written communication skills; ability to gather important information from individuals and share/capture in a variety of methods, Receive, screen and process referral calls.

Qualifications:

  • High School Diploma or equivalent
  • Computer skills proficiency in MS Word and Excel; demonstrated ability to learn new computer systems and software
  • Excellent interpersonal skills both in person as well as on the phone
  • Strong organizational skills
    Knowledge of community resources

Essential Functions:

  • Assist the Regional Resource Development Specialists (RRDS) in building community consortium to develop and maintain provider confidence

  • Track and file all Regional Resource Development Center (RRDC) paperwork

  • Maintain a computer tracking list for all new information and processes as needed
    • Work collaboratively with all waiver providers in the Syracuse Region

  • Determine waiver eligibility and offer individuals the choice of participation in the waiver and a choice of waiver Service Coordinators
  • Work closely with Department of Health (DOH) to provide data and input as needed regarding all aspects of the administration of the waiver in their region
  • Exercise sound judgment as a matter of course and hold protected health information and other sensitive information in the strictest of confidence in accordance with agency and HIPAA policies
  • Other duties as assigned

Work location: Onondaga County - Syracuse, NY

Hours and days: Monday-Friday 8:00am -4:00pm

Compensation: $42,000 Annually

Non -Exempt; 40 hours per week, including one-hour paid lunch

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