Patient Service Representative

3 days ago

Austin, Texas, United States Central Texas Oral Health Full time $22,000 - $45,600 per year

Patient Service Representative

The Patient Service Representative serves as the first point of contact for patients in a dental office, ensuring a welcoming, efficient, and professional experience. This role combines administrative support, customer service, and basic clinical coordination to support smooth office operations and high patient satisfaction.

Key Responsibilities

  • Patient Interaction & Scheduling:
  • Greet patients warmly upon arrival, check them in/out, and verify demographic/insurance information.
  • Schedule, confirm, reschedule, and cancel appointments using practice management software (e.g., Dentrix, Eaglesoft, Open Dental).
  • Manage phone lines: answer inquiries, route calls, take messages, and provide information on services, office policies, and preparation instructions.
  • Financial & Insurance Coordination:
  • Collect co-pays, process payments (cash, credit, checks), and issue receipts.
  • Verify insurance eligibility, explain coverage/benefits, submit pre-authorizations, and file claims.
  • Discuss treatment costs, create payment plans, and follow up on outstanding balances.
  • Administrative Duties:
  • Maintain accurate patient records, scan documents, and ensure HIPAA compliance.
  • Prepare daily schedules, manage patient flow, and coordinate with dental team on room readiness.
  • Handle incoming/outgoing mail, order office supplies, and maintain a clean, organized front desk area.
  • Support Clinical Team:
  • Relay patient concerns or special needs to dentists/hygienists.
  • Send appointment reminders via phone, text, or email.
  • Customer Service & Problem Resolution:
  • Address patient questions, complaints, or emergencies calmly and professionally.
  • Promote additional services (e.g., whitening, Invisalign) per office protocols.
  • Follow up with no-show patients and manage recall systems.

Required Qualifications

  • Education: High school diploma or equivalent; associate's degree in healthcare administration or related field preferred.
  • Experience: 1–2 years in customer service, medical/dental front office, or administrative role; dental terminology knowledge a plus.
  • Skills:
  • Proficient in dental practice software and Microsoft Office (Word, Excel, Outlook).
  • Excellent verbal/written communication and active listening.
  • Strong organizational skills, multitasking, and attention to detail.
  • Familiarity with dental insurance (PPO, HMO, Medicaid) and billing codes (CDT).
  • Bilingual (English/Spanish) preferred in diverse communities.

Essential Attributes

  • Professional appearance and demeanor.
  • Ability to remain calm under pressure and handle sensitive information discreetly.
  • Team player with a positive attitude and patient-focused mindset.

Physical Requirements

  • Prolonged sitting/standing at front desk.
  • Occasional lifting of supplies (up to 20 lbs).
  • Ability to wear personal protective equipment (PPE) if entering clinical areas.

Work Environment

  • Full-time
  • Fast-paced dental practice with exposure to clinical sights/sounds.

Job Type: Full-time

Pay: $ $22.00 per hour

Benefits:

  • Employee discount

People with a criminal record are encouraged to apply

Work Location: In person

  • Patient Service Representative

    6 days ago

    Austin, Texas, United States The US Oncology Network Full time $45,000 - $65,000 per year

    OverviewTexas Oncology Surgical Specialists is looking for a hybrid/remote Patient Services Representative to join our team This position supports our South Austin location and follows a hybrid schedule: 3 days on-site and 2 remote days per week. This is a full-time Monday-Friday 8am-5pm position with no weekends, call, or major holidays. This position can...

  • Patient Services Representative

    5 days ago

    Austin, Texas, United States People's Community Clinic Full time $15 - $18

    OverviewThe Patient Service Representative (PSR) supports the mission of People's Community Clinic (PCC) by coordinating the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care. PSRs work collaboratively with all internal and external customers in compliance with each of the PCC core...

  • Patient Services Representative

    6 days ago

    Austin, Texas, United States People's Community Clinic Full time $16 - $18

    OverviewHelp coordinate the flow of patients through the front office in a manner that reflects superior customer service and ensures timely patient care.The starting range for this position is $ $17.50 hourly.ResponsibilitiesGreet patients promptly upon their arrival to the clinic utilizing excellent customer service Complete entire check in process as...

  • Patient Representative PRN

    6 days ago

    Austin, Texas, United States CareNow Full time $40,000 - $60,000 per year

    This position is incentive eligible. IntroductionWe are seeking a Patient Care Representative like you who provides expertise and is a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. BenefitsCareNow offers a total rewards...

  • Patient Account Representative

    6 days ago

    Austin, Texas, United States Advanced Pain Care Full time $42,000 - $72,000 per year

    JOB SUMMARY:The Patient Account Representative performs general office functions related to the Billing Department. This includes but is not limited to assisting patients over the phone and occasionally in person, filing and auditing insurance claims, and responding to correspondence.DUTIES AND RESPONSIBILITIES:1. Assists patient with their accounts2. Files...

  • Customer Service Representative

    6 days ago

    Austin, Texas, United States Circle K Full time

    Store : 2475 E SH 71 SVRD WB, Austin, Texas 78617Shift AvailabilityDays - Evenings - OvernightJob TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • Customer Service Representative

    3 days ago

    Austin, Texas, United States Circle K Full time $35,000 - $45,000 per year

    Store : 3909 Guadalupe St, Austin, Texas 78751Shift AvailabilityDays - Evenings - OvernightJob TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service...

  • Customer Service Representative

    3 days ago

    Austin, Texas, United States Circle K Full time $30,000 - $40,000 per year

    Store : 9920 W US Hwy 290, Austin, Texas 78736Shift AvailabilityDays - EveningsJob TypePart timeCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • Customer Service Representative

    1 day ago

    Austin, Texas, United States Just Right Lawns Inc. Full time $40,000 - $80,000 per year

    ​​​​​​​Customer Service Representative - South Austin (In Office)Come join Just Right Lawns Our team members bring their focus and positive energy to our highly collaborative work environment; we work as a team, we learn from each other, we share responsibilities and take pride in our company mission:"To make customers Happy, Proud, and Love...

  • Customer Service Representative

    4 days ago

    Austin, Texas, United States R1 RCM Full time $16 - $22

    Location: Ascension Seton Medical Center AustinShift Hours: Full Time, Day Surgery Monday - Friday 4:30 AM - 1:00 PMR1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global...