Fraud Analyst

Since 2018, Wisetack has been building transparent and intuitive consumer lending products that help service-based businesses thrive (think HVAC companies, veterinarians, or auto repair shops).

Our leadership team comes from top fintech companies such as Lending Club, Affirm, and Varo Money. And we're backed by leading VCs, including Insight Partners, Greylock, Quadrille, and Bain Capital Ventures (investors in Airbnb, LinkedIn, Instagram, Dropbox, and more).

Having raised $84M, we're a well-funded startup and have invested in people and technology while growing our partnerships — responsibly.

We're also proud to have received recognition from the fintech world. Awards we've won include:

• Ranked #21 on 2024 Inc. 5000 based on revenue growth
• Ranked #15 on 2024 Deloitte Fast 500 based on revenue growth
• 2024 Best Embedded Finance Solution for Banking Tech Awards
• 2023 Best Consumer Lending Program by Tearsheet
• 2023 Best Point of Sale Product by Fintech Breakthrough

But what you'll find us gleaming about the most is the recognition from our own customers, particularly our sky-high NPS rating of 79. (For reference, the average score is 44 for financial services and 36 for SaaS companies.)

As a result of our efforts in building this healthy company culture, we've been nominated to several Great Places to Work lists, such as Best Small Workplaces, Best Workplaces in the Bay Area, and Best Workplaces in Financial Services & Insurance.

Like any startup, we're in it for the long haul, and we're looking for people willing to join our journey of building something special together.

This process starts with our company values, which guide us in everything we do — and have played a critical role in our success. We valiantly abide by them, and would expect you to do the same:

• Put customers first (that's our M.O.)
• Act fast (leverage our startup environment).
• Lead the way (show and tell).
• Take ownership (everyone is hands-on here).
• Be a good human (no egos, build financial products that do right by people).

Learn more about our values here.

The Role
The Fraud team is an extremely essential part of Wisetack. As a Fraud Analyst, it is your responsibility to continually monitor and proactively eliminate fraud risks through thorough internal investigations, customer interviews, operational process improvement and ongoing monitoring of our customer base to ensure the safety and security of our business and our customers. You will have the opportunity to help shape the future of Fraud Operations in a fast-growing business environment. The ideal candidate will possess strong attention to detail, problem-solving, and communication skills, along with an eagerness to work cross-functionally, a curiosity to learn more every day, and patience to navigate through challenging and ambiguous problems.

Responsibilities

• Perform in-depth reviews and investigations of new and existing merchant and borrower accounts to manage and mitigate any fraud risks
• Conduct phone interviews to ensure the identities of potential and current customers with high fraud risk attributes
• Write Questionable Activity Reports related to fraud investigation findings for the compliance team and external partners
• Work cross-functionally with internal stakeholders such as the Support, Growth, Compliance, Risk teams and act as a subject matter expert for any customer issues related to fraud operations
• Continually monitor and identify fraud-related trends through ongoing analysis
• Analyze and propose improvements to current fraud operations processes to enhance fraud detection and prevention
• Manage partnerships with Credit Reporting Bureaus, including credit reporting escalations and other administrative needs

Requirements

• 1+ years of financial fraud investigation experience in the financial services industry
• Strong and effective written and verbal communication skills
• Ability to perform investigations with a high degree of autonomy and accuracy
• High accountability and impeccable attention to detail with the capability to thrive in a fluid and fast-paced environment
• Demonstrable problem-solving, investigative and analytical skills

Bonus points

• FinTech experience
• Previous exposure to SQL and/or data analytics
• Related certifications in the lending or fraud space (CAMS, CFE, etc.)

Conclusion
The base salary for the position is $75,000, plus equity, and
benefits
. Please note that the base salary is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level and competencies.
Spend a little time on our About Us page and check out our Press page and our blog for more. If you think this might be a fit, we'd love to hear from you