Senior Vice President of Portfolio Operations

Senior Vice President of Portfolio Operations | Multifamily Real Estate | Operational Excellence | Strategy & Integration | Private Equity–Backed Growth

Senior Vice President of Portfolio Operations

Location: Hybrid / Washington, D.C. Metro Area (North Bethesda Office – 2 days/week)
Reports to: Chief Operating Officer (COO)
Experience Level: years in multifamily real estate leadership and cross-functional operations

About Proper

Proper is a private equity–backed, hyper-growth platform transforming how multifamily property management is run. By acquiring and rolling up property management companies, streamlining operations, and driving innovation, we're building a smarter, more efficient future for the industry.

With scale, technology, and operational excellence at the core of our strategy, Proper is creating the backbone of tomorrow's property management. Join us and help lead this transformation.

About the Role

The Senior Vice President of Portfolio Operations serves as the strategic and operational leader across Proper's portfolio of property management companies. This role partners directly with executive leadership and portfolio operators to drive operational excellence, align priorities, and convert Proper's platform strategy into measurable business outcomes.

You will operate at the intersection of strategy, operations, and performance — ensuring each company in our growing platform runs efficiently, leverages technology effectively, and delivers strong financial and operational results. This is a hands-on leadership role within a lean, fast-paced environment that requires both strategic vision and tactical execution.

Who You Are

You thrive in an environment where no two days look the same, and you naturally turn chaos into clarity. You are energized by solving complex problems and have always been curious about how things work. Once you master a system or process, you're relentless about finding smarter, simpler, and more scalable ways to improve it.

You build trust quickly because your work is precise and your communication is clear. You're charismatic and confident, not because you're loud — but because you're prepared, organized, and insightful. You don't just survive in a fast-moving environment; you bring structure, direction, and focus to it.

Above all, you're driven by the thrill of creating order, momentum, and measurable impact across a portfolio of growing companies.

Key Responsibilities

• Portfolio Oversight & Performance: Serve as the strategic link between Proper and its portfolio companies, ensuring operational alignment, consistent standards, and measurable outcomes.
• Operational Leadership: Lead the execution of key operational initiatives that drive scalability, efficiency, and consistency across all companies.
• Performance Monitoring & Benchmarking: Build and manage data-driven frameworks to measure and compare operational performance across properties and regions.
• Integration & Alignment: Support newly acquired companies through onboarding, stabilization, and integration with Proper's operating model.
• Cross-Functional Collaboration: Partner with finance, technology, people operations, and asset management to drive cross-company initiatives and ensure end-to-end operational success.
• Data-Driven Decision Making: Leverage financial and operational data to identify performance trends, develop actionable insights, and guide portfolio leaders toward improvement.
• Strategic Projects: Oversee initiatives such as insurance optimization, ancillary revenue programs, technology implementation, and SOP development.
• Leadership & Accountability: Foster collaboration and accountability across regional and portfolio leadership teams, ensuring Proper's operational vision is executed effectively.

Qualifications & Experience

• 15-20+ years of experience in multifamily real estate operations, portfolio management, or related strategic leadership roles.
• Proven ability to lead across finance, operations, and technology functions with a data-centric mindset.
• Strong financial and analytical acumen, capable of interpreting operational data and translating it into strategy.
• Demonstrated success in building scalable systems and optimizing portfolio performance across multiple entities.
• Excellent relationship-building and communication skills, able to influence and align diverse stakeholders.
• Hands-on leader comfortable operating in lean, entrepreneurial environments.
• Deep understanding of multifamily property management, financial drivers, and operational best practices.
• Experience working in private equity–backed or growth-oriented organizations preferred.

What We Offer

• A high-impact leadership role shaping the operational backbone of a rapidly expanding platform.
• The opportunity to drive measurable outcomes across multiple companies and geographies.
• Competitive salary, annual performance bonus, and full benefits (health, dental, vision, 401(k) match).
• Flexible PTO, professional development opportunities, and team retreats.
• A collaborative, entrepreneurial culture where innovation meets execution and strategy meets results.

Join Proper

This is a rare opportunity to lead at the forefront of operational transformation in the multifamily sector. If you're energized by complexity, thrive in fast-paced environments, and are passionate about creating systems that scale — we want to meet you.