Temporary - Convention Service Manager

Located directly across from Hollywood Burbank Airport, our hotel is within minutes from Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center. Make time for a delicious meal at one of our restaurants, offering innovative California cuisine and specialty cocktails. Plush bedding, mini-refrigerators, flat-screen TVs, large work desks and Wi-Fi will help you unwind and feel at home. 395 Rooms, 46,750 of event space, restaurants, Bar, and Coffee Shop.

Company Overview:

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

Essential Job Functions:

• Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines. Document and organize detailed requirements of each function. Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities.

• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g. schoolroom. Review banquet personnel work to ensure accuracy. Monitor in house group activity assisting as needed such as organizing exhibit set up.

• Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.

• Advise sales staff as to ability to accommodate client demands including phone requirements, fit of available space and materials such as booths. Assist sales staff in promoting hotel, developing leads and securing rebooking.

• Plan and conduct pre and post-convention meetings with clients and respective departments.

• Document tracking of group activity. Access and input data into a computer system to generate account history reports.

Specific Job Knowledge and Skills

• Knowledge of lighting and sound equipment and usage.

• CITY knowledge preferred

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

• Ability to work flexible schedule, as well as being able to work shift standing on feet and walking throughout hotel or sitting for long periods of time.

Qualifications:

• Four-year college degree preferred.

• Minimum of six months hotel experience.

• No special licenses required.

• All employees much maintain a neat, clean and well-groomed appearance (specific standards available).

• Additional language ability preferred.

Spire Hospitality, LLC is an Equal Opportunity Employer, including people with disabilities and veterans

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Required

• 6 year(s): Minimum of six months hotel experience.

Preferred

• Bachelors or better in Sales or related field

Preferred

• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Preferred

• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.