Current jobs related to IT Helpdesk Analyst 1 - Augusta, Maine - Knowledge Services

  • IT Support Analyst

    2 weeks ago

    Augusta, Maine, United States Jobs for Humanity Full time

    Job Description The IT Support Analyst will serve as the first point of contact for all IT-related issues within a small, fast-paced lab environment, supporting both office and production systems. This role will work closely with the IT Lead to standardize IT processes, manage tickets, and assist with lab system integrations and infrastructure...

  • Logistics Analyst I

    2 weeks ago

    Augusta, Maine, United States Leidos Full time $42,000 - $65,000

    Leidos has a future opportunity for a Logistics team member in our National Security Sector's (NSS) Cyber & Analytics Business Area (CABA).  Our talented team is at the forefront in Security Engineering, Computer Network Operations (CNO), Mission Software, Analytical Methods and Modeling, Signals Intelligence (SIGINT), and Cryptographic Key Management. At...

  • Agency Application Architect

    2 weeks ago

    Augusta, Maine, United States State of Maine Full time

    If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.Office of Information TechnologyOpening...

  • New Role || Helpdesk Analyst || Augusta, ME

    4 days ago

    Augusta, ME, United States InstantServe LLC Full time

    Job Title: Helpdesk Analyst Duration: 7 Months (Possible Extension) Work Location: 101 Hospital Street, Augusta, ME Work Arrangement: 100% Onsite Top 3 Required Skills Expertise with Windows 10/11 environments Strong communication and customer service skills Solid understanding of PC and laptop hardware Position Overview The Technical Support Specialist...

  • New Role || Helpdesk Analyst || Augusta, ME

    2 days ago

    Augusta, ME, United States InstantServe LLC Full time

    Job Title: Helpdesk Analyst Duration: 7 Months (Possible Extension) Work Location: 101 Hospital Street, Augusta, ME Work Arrangement: 100% Onsite Top 3 Required Skills Expertise with Windows 10/11 environments Strong communication and customer service skills Solid understanding of PC and laptop hardware Position Overview The Technical Support Specialist...

  • New Role || Helpdesk Analyst || Augusta, ME

    2 days ago

    Augusta, ME, United States InstantServe LLC Full time

    Job Title: Helpdesk Analyst Duration: 7 Months (Possible Extension) Work Location: 101 Hospital Street, Augusta, ME Work Arrangement: 100% Onsite Top 3 Required Skills Expertise with Windows 10/11 environments Strong communication and customer service skills Solid understanding of PC and laptop hardware Position Overview The Technical Support Specialist...

  • IT Systems Support Analyst

    3 days ago

    Augusta, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job DescriptionIT Support Analyst This is a full time opportunity. This is an on-site opportunity in Augusta, GA. About this Position Are you a...

  • Budget Analyst 1 or Budget Analyst II

    2 weeks ago

    Augusta, United States Government Jobs Full time

    Budget Analyst I or IIThis position is in Augusta, GA and does not offer relocation assistance. Must be within a reasonable commuting distance. If relocating to the area, please specify on the application.As a Budget Analyst I or II within East Central Public Health District, you will join a dedicated group of public health professionals that help support...

  • Budget Analyst 1 or Budget Analyst II

    5 days ago

    Augusta, Georgia, United States Georgia Department of Public Health Full time

    DescriptionClick HERE for VideoThis position is in Augusta, GA and does not offer relocation assistance. Must be within a reasonable commuting distance. If relocating to the area, please specify on the application.As aBudget Analyst I or IIwithin East Central Public Health District, you will join a dedicated group of public health professionals that help...

  • IT Systems Support Analyst

    2 days ago

    Augusta, United States Jobs for Humanity Full time

    IT Systems Support Analyst This is a full time opportunity. This is an on-site opportunity in Augusta, GA. About this position: Are you a hands-on IT professional who thrives in fast-paced, science-driven environments? As an On-Site IT Support Analyst, you will play a critical role in ensuring reliable, secure, and high-performing technology operations...

  • IT Systems Support Analyst

    2 weeks ago

    Augusta, Georgia, United States YUPRO Full time

    IT Support AnalystThis is a full-time opportunity.This is an on-site opportunity in Augusta, GA.About this PositionAre you a hands-on IT professional who thrives in fast-paced, science-driven environments? As an On-Site IT Support Analyst, you will play a critical role in ensuring reliable, secure, and high-performing technology operations across R&D labs,...

  • IT Systems Support Analyst

    2 weeks ago

    Augusta, Georgia, United States Gibbs & Cox Australia Full time

    Company DescriptionJobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.Company Name: YUPRO PlacementJob DescriptionIT Support AnalystThis is a full time opportunity.This is an on-site opportunity in Augusta, GA.About This PositionAre you a hands-on...

  • IT Systems Support Analyst

    2 weeks ago

    Augusta, GA, United States Jobs for Humanity Full time

    Company Description Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job DescriptionIT Support Analyst This is a full time opportunity. This is an on-site opportunity in Augusta, GA. About this Position Are you a...

IT Helpdesk Analyst 1

2 weeks ago

Augusta, Maine, United States Knowledge Services Full time
Overview

Knowledge Services is seeking an IT Helpdesk Analyst for a contract through the end of June 2026 (potential for extension) with the State of Maine Judicial Branch in Augusta, ME.   

  • Applicants will work 100% onsite in Augusta, ME
  • Travel is required for this position. They will need to utilize their personal vehicle when traveling between court locations. Mileage will be reimbursed.
  • Applicants must be current residents of Maine and local to the Augusta area
Responsibilities

IT Helpdesk Analyst Summary:


• The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings.


• The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine.


• Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources.


• The CT requires excellent customer service skills and strong communication skills.


• Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings.


• All training will be approved by the Manager of Technology & Infrastructure.


• Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible.Responsibilities:
• Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of:

o Desktops / Laptops of various operating systemso Printers and Scannerso Audio / Video equipment use and setupo User VOIP desk-setso Document Camerao Audio listening equipmento General presentation software


• May be asked to host remote video proceedings in special circumstances
• Must be able to diagnose and fix tier 1 computer issues.
• Assists with help desk tier 1 trouble tickets.
• Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.
• Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.
• Supports hardware (e.g. Mixer) and software used to take an electronic record.
• Helps ensure that all information systems operate in a secure, reliable manner.
• Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.
• Assists in drafting and documenting department and operational procedures.
• Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
• Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch.
• Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.

Qualifications

IT Helpdesk Analyst Required Skills:


• Basic working knowledge of audio equipment required.
• Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.).
• Ability to work in high stress environments required.
• Must have and maintain a valid driver's license.
• Ability to communicate in layman terms to users
• Ability to learn and retain technical training.
• Ability to plan, prioritize, and complete varied and competing work assignments.
• Ability to work with modern audio/video/computer equipment and technologies.
• Outstanding communication and people skills.
• Excellent time management skills.
• Excellent customer service skills.
• Ability to see a project through completion.
• Excellent problem-solving abilities and creative thinking abilities.
• Knowledge of outdated, current, and upcoming technology equipment and software.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

INDIT

ISDPD