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Service Technician

3 weeks ago

Riverhead, New York, United States Power Home Remodeling Full time

Power Home Remodeling is a company founded on equal parts hard work and positivity. We believe that "dream" and "achieve" are not mutually exclusive. That philosophy has served us well in becoming FORTUNE Magazine's #1 Workplace for Millennials and one of Glassdoor's Best Places to Work. 90% of our executives begin their careers in entry-level positions because we recruit, train, and retain talented individuals with a drive to succeed. Power is more than a home remodeling company. Power is a dream realization, technology-innovation, community-advocacy, expectation-shattering, happiness-maximizing company dedicated to improvement, both for our customers, and ourselves.

Position Summary:

The Service Technician services both the overall business of the company and the needs of customers by diagnosing installation issues, assessing viable solutions for said issues and accurately drafting a fixed timeline to resolve, replace or repair. Candidates must have significant experience in the home remodeling industry, specific to replacement windows & doors, vinyl siding, asphalt shingle roofing and gutters. This position works almost primarily in the field with minimal supervision or contact with a manager.

Essential Duties and Responsibilities:

  • Confirm all scheduled services at least 1-2 days in advance to ensure readiness.
  • Equipment and/or material preparation prior to scheduled appointments.
  • Review customer details, service requirements, and any special instructions beforehand.
  • Perform each service efficiently and effectively, adhering to company standards and safety protocols.
  • Complete assigned services within the designated timeframes, maintaining quality and workmanship.
  • Consistently seek ways to improve service delivery, customer satisfaction & provide feedback.
  • Ensure timely communication for issues that require further resolution or investigation.

Core Competencies:

  • Must have the ability to prioritize and manage time.
  • Must be organized, self- motivated, and detail-oriented.
  • Must have great customer service skills.
  • Must be comfortable with negotiating and independently having the authority to make decisions to resolve customer concerns in real time.
  • General knowledge of residential construction and hands on experience.

Education and Experience:

  • High School Diploma and 2-4 years of related work experience is required.
  • Required Licenses and Certifications:
  • OSHA 10, RRP Lead Renovator Certification (Will receive upon employment if not currently certified)

Salary & Benefits

  • Hourly Pay: $25.50
  • Use of company vehicle
  • Technology package (IPad/IPhone
  • EZ Pass
  • Gas Card
  • Full medical, dental, life, and disability insurance plans that can be tailored to you and your family's specific needs
  • Subsidized child care and fertility benefits
  • Paid parental leave
  • Free health screenings & rewards for participation in wellness programs
  • A comprehensive 401(k) retirement savings program, matched by Power
  • Ample paid vacation and holidays
  • An employee-relief fund
  • Year-round events and activities, including an all expenses-paid music festival in Cancun, Mexico for you and a significant other
  • Year-round volunteer opportunities
  • Personal development - We provide books, courses and opportunity to attend leadership conferences
  • Artfully designed office spaces & relocation opportunities

Power Home Remodeling Group is an equal opportunity employer, and we are committed to hiring a diverse and talented workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request to