Workfront Global Administrator

The Adobe Workfront Global Administrator is responsible for the overall configuration, maintenance, and optimization of the Workfront platform across the organization including PSG, CBG, PSG, Corporate/HR. This role ensures that Workfront supports business processes effectively, aligns with strategic goals, and delivers a seamless user experience for global teams. 

**This role requires the candidate to work 5 days per week in Cleveland, OH. Relocation assistance can be provided.**

CORE RESPONSIBILITIES AND TASKS 

System Configuration & Maintenance

Manage global system settings including user set-up, roles, access levels, permissions, schedules, and notifications.

Translate complex business processes into scalable Workfront configurations to support strategic planning, execution, measurement, capacity management, user experience and other business needs.

Configure and optimize forms and custom fields, request queues, project templates, and workflows.

Governance & Strategy

Establish governance policies for Workfront usage across the organization.

Lead system audits to ensure compliance with internal standards.

Work with Marketing Operations Manager to develop and implement advancement roadmap. Partner with IT and business leaders to align Workfront with strategic initiatives.

Support Workfront integration with other tools (e.g. Adobe Fusion, CRM, DAM).

Evaluate and implement new features and capabilities from Adobe Workfront.

Lead expansion efforts into new departments or regions.

Manage licensing planning and contract negotiations.

User & Access Management & Support

Create and manage user accounts and teams.

Provide onboarding, training, and materials for new users and features, releases, and updates.

Document system configurations, processes, roles and responsibilities, and best practices.

Serve as a champion for Workfront best practices and governance across teams. Manage feedback loops and socialization.

Serve as primary point of contact for Workfront-related issues and support.

Workflow & Process Optimization

Design and implement request queues with routing rules and queue topics.

Customize workflows to align with business needs across departments.

Collaborate with stakeholders to improve project lifecycle processes (Create, Plan, Manage, Close).

Manage Workfront proofing platform.

Reporting & Analytics

Build and maintain advanced reporting structures using custom reports, dashboards, calendars, and other Workfront tools and features to support tracking and decision-making.

Provide insights and perform data analysis to support decision-making. Identify opportunities for optimization and inform system enhancements. 

POSITION REQUIREMENTS

FORMAL EDUCATION: 

Required:

Bachelor's Degree in relevant field or equivalent experience

KNOWLEDGE& EXPERIENCE

Required:  

3+ years' experience in Workfront system administration

Experience deploying new marketing technologies or capabilities

Preferred:  

Familiarity with AI tools and their application in marketing workflows and automation  

TECHNICAL/SKILL REQUIREMENTS:

Required:  

Proficiency in Microsoft 360 suite.  

Strong project coordination and problem-solving skills

Excellent communication skills – verbal and written  

Skilled in change management, stakeholder engagement, and influence

Customer service oriented, builds trust and respect with functional and cross-functional teams  

Ability to learn new systems and software platforms quickly and effectively

Ability to proactively gather and interpret data to inform systems design, and ability to translate business requirements into system configurations

      Preferred:

Analytical mindset with proficiency in reporting and data visualization

Travel: 10%