Retail Store Sales Associate

About Hester & Cook
Hester & Cook started in the home basement of husband and wife team Robbie and Angie Hester Cook. What began as Robbie's inspired idea of crafting a vintage door knob into a bottle stopper soon became the company's first product, KnobStoppers. Within months, Angie and Robbie introduced the product to the wholesale market.
From there, Hester & Cook rapidly grew – offering everything from hand-crafted chandeliers to #2 pencils. Today, we are proud to be the creators and purveyors of thoughtful, handcrafted, nearly 100% domestically made, and aesthetically pleasing items.
Hester and Cook has both a wholesale and a retail division. Assortments of our products can be found at over 3,000 stores worldwide, but the full collection is only available on our website as well as our three Nashville, TN area retail locations. Our flagship store is located in downtown Franklin, TN. We also have locations in West Nashville and Hillsboro Village near Vanderbilt University.
Hester & Cook has also acquired a small candy company that they operate under the name Bang Candy. Bang Candy has a small candy shop located in Marathon Village, close to downtown Nashville.
Our products are designed in Nashville, and we are proud to say that most of them are even produced right here in the USA. We love to see our products at home, being used in our customers' everyday lives.
In addition to Hester & Cook products, we also carry a wide variety of brands at retail that fit both our ethos and our aesthetic – each thoughtfully, hand-selected for your celebrations and beyond.
Our Core Values
We believe in reimagining tradition.
We believe in attainable beauty.
We believe there is always a moment to celebrate.

Retail Store Sales Associate - Full or Part Time

Reports to: Store Director - Franklin

Location: Hester & Cook Franklin, Hillsboro Village, White Bridge or Bang Candy

Pay: Hourly Part-Time or Full-Time

The Retail Store Sales Associate is a critical player on our growing team. Sales Associates are the face of Hester & Cook/Bang Candy and are the key to a positive customer experience. This position works during retail hours (weekends included), in either our Downtown Franklin location or our 3 Nashville locations, including the Bang Candy Shop in Marathon Village. The main objective of this position is to connect with customers, drive revenue and maintain an organized sales environment. Maintaining a positive company culture and embodying Hester & Cook's core values is very important in this role.

Customer Service:

• Be genuinely enthusiastic and knowledgeable about the Hester & Cook brand as well as the etiquette of gift-giving and entertaining
• Pay attention to trends as relevant to our store environment, so you can genuinely engage with customers about products
• Be outgoing with a positive disposition and warm, engaging personality
• Assist customers on the sales floor and answer any questions
• Actively upsell on the sales floor and at the cashwrap
• Greet all customers and thank them for shopping with Hester & Cook
• Be present on the sales floor by continually walking the store and speaking with customers
• Communicate promotions
• Treat all customers equally, with respect and appreciation
• Go above and beyond in providing a positive customer experience
• Be knowledgeable about the products Hester & Cook carries and able to share those "stories" with customers

Store Operations:

• Process sales transactions and returns/exchanges
• Open and close the store
• Handle cash transactions with great attention to detail and accuracy
• Act as a problem-solver when issues arise and communicate any needs to management
• Receive shipments, enter items into system and tag items
• Assist with pop-up events and after-hour store events, such as Brush Lettering Classes

Visual Operations:

• Ensure tidy and pleasing appearance of store and merchandise within
• Help to coordinate and execute events to brand standards
• Follow visual guidelines provided by the Visual Team
  Restock store displays as necessary

Physical Requirements & Other Duties:

• Stand and walk for long periods of time
• Lift boxes and items up to 30lbs
• Maintain a clean and organized stockroom and employee areas
• Work all scheduled shifts assigned, update Store Director on any availability changes
• Adhere to all policies in Employee Handbook
• Other duties as assigned

To apply: Email resume and cover letter to Use subject line "Retail Store Sales Associate," and indicate whether you are interested in full or part time.

Benefits & Perks

Health Insurance

All full time employees are eligible for health insurance.

Time Off

We offer paid time off, sick days, 8 paid holidays + birthday off.

Discounts

Store & online discounts for all employees + friends & family discount.

Celebrations

We celebrate team birthdays with a quarterly staff birthday lunch and more

Careers contact

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