Front Desk Associate

2 days ago

Hot Springs, Arkansas, United States Motel 6 Full time

Job Summary

We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional customer service in a hotel environment. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and assisting with their needs throughout their stay. This role requires strong communication skills, attention to detail, and a passion for hospitality.

**We may offer higher salary if the applicant has knowledge about HotelKey PMS***

Duties

  • Greet guests upon arrival with a warm and friendly demeanor.
  • Manage check-in and check-out processes efficiently, ensuring guest satisfaction.
  • Answer phone calls promptly, providing information and assistance as needed.
  • Handle reservations, cancellations, and modifications accurately using hotel management software.
  • Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
  • Address guest inquiries and complaints professionally, resolving issues in a timely manner.
  • Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
  • Process payments and maintain accurate records of transactions.
  • Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Qualifications

  • Previous experience in customer service or hospitality is preferred; hotel experience is a plus.
  • Strong phone etiquette skills with the ability to communicate clearly and effectively.
  • Familiarity with front desk operations and hotel management systems is advantageous.
  • Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
  • Excellent interpersonal skills with a friendly and approachable demeanor.
  • Ability to work flexible hours, including weekends and holidays as needed.
  • Strong organizational skills with attention to detail in managing tasks efficiently.
  • A passion for providing outstanding hospitality experiences.

Join our team as a Front Desk Agent where you can make a difference in our guests' experiences while growing your career in the hospitality industry

Job Type: Full-time

Pay: From $17.25 per hour

Work Location: In person

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