Service Delivery Director

5 days ago

Dallas, Texas, United States Black Box Careers Full time $120,000 - $250,000 per year

Role description 


• Responsible for continuity, renewal, and profitability of all accounts within a vertical, with a strong focus on delivery governance and operational efficiency 


• Lead and manage all Account Delivery Managers (ADMs) and act as the single point of accountability for delivery performance across the assigned verticals 

Key responsibilities 


• Drive delivery execution and governance across all accounts within the vertical 


• Review and track delivery performance across accounts to ensure project-level SLAs, budgets, and timelines are consistently met 


• Govern end-to-end delivery lifecycle for accounts via ADMs; intervene on escalations, delivery risks, and margin deviation issues 


• Monitor delivery dashboards and red accounts; ensure corrective actions are driven by ADMs with support from PMs and horizontal teams 


• Track realization of project margins and support ADMs in delivery planning to minimize variance vs. forecast 


• Ensure capacity planning, resource readiness, and fulfillment execution in coordination with ADMs, staffing and workforce transformation and Horizontal Delivery heads 


• Drive vertical-level reporting and forecasting cadence for gross margin, invoicing, and delivery progress; sharing inputs with senior leadership ( COO, Vertical Heads etc.) Drive customer satisfaction and delivery excellence across all accounts in the vertical 


• Directly engage with strategic delivery-facing clients to reinforce trust, address complex issues, and deepen account-level partnerships 


• Support ADMs in expanding delivery footprint within accounts through quality-led trust building and proactive stakeholder engagement 


• Monitor CSAT scores across accounts and drive structured improvement plans with delivery and sales teams Drive governance across accounts and ensure vertical-level delivery oversight 


• Oversee account-level governance activities and cadence led by ADMs (including QBRs, MBRs); ensure escalation trends, SLA breaches, and delivery risks are addressed 


• Review invoicing, margin realization, and fulfillment metrics under vertical delivery governance; coordinate with Sales and Delivery Ops for timely resolution and collections Support vertical-level planning, growth, and strategic delivery initiatives 


• Identify vertical-level delivery trends, capability gaps, and client needs to inform pursuit strategy, solutioning alignment, and renewal planning across accounts 


• Provide delivery inputs for new opportunities, expansions, and upsell/cross-sell initiatives; ensure ADMs are aligned on delivery feasibility and fulfillment readiness during pursuits 


• Drive workforce planning, quality improvements, and capability building initiatives in coordination with Delivery Ops and Horizontal Delivery heads 

Key Interfaces 


• Work closely with ADMs for delivery oversight, issue resolution, and reviews 


• Partner with Vertical Sales Head & AMs for vertical-level strategy, client alignment & growth opportunities 


• Align with Horizontal Heads and staffing and workforce transformation for capacity planning, fulfillment and skill readiness 


• Work with COO, GSO & Vertical Sales Head to track deal pipeline & facilitate demand mgmt. 


• Coordinate with HR & Horizontal Heads on vertical-specific capability-building initiatives 

Key Metrics 

KPIs 


• Gross Margin % 


• Invoiced Revenue 


• Client satisfaction (CSAT score) 


• Cost overruns - Negative margin acc. 

KRAs 


• Delivery Quality scores (SLA compliance, COQ, COPQ) % On-time delivery 


• % Variance in GM forecast vs actual

  • Director of IT Service Delivery

    5 days ago

    Dallas, Texas, United States Trova Full time $120,000 - $180,000 per year

    Director of IT Service DeliveryOverview:Responsible for leading the global IT Service Delivery and Help Desk operations, playing a critical role in shaping, and executing the broader IT strategy. Oversee the design, implementation, and ongoing management of end-user services to ensure that employees operate with optimal efficiency, reliability, and security....

  • Box Truck Delivery Driver- Non CDL

    5 days ago

    Dallas, Texas, United States AM DELIVERY & TRUCKING Full time $40,000 - $80,000 per year

    Position Description:When you join AM Home Delivery, as Box Truck Delivery Driver, you will become part of a team that cares about working together and is focused on Safety, and Customer Service. Our delivery driver installers are recognized as the best in the industry. AM Home delivery is focused on giving its delivery driver installers the right tools to...

  • Director of Service

    3 days ago

    Dallas, Texas, United States Vensure Employer Solutions Full time $120,000 - $150,000 per year

    Position SummaryThe Director of Service is a bright, articulate individual with a proven track record of leadership and successful financial and operational performance in fire and life safety. This individual will assess the current organization, provide management development, and strategic planning for existing operations and potential new business...

  • Associate Director Transplant Services

    5 days ago

    Dallas, Texas, United States UT Southwestern Medical Center Full time $120,000 - $180,000 per year

    Associate Director – Transplant Services CenterRequisition #901818WHY UT SOUTHWESTERN?With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our...

  • Dedicated Same Day Product Delivery Routes- Be Home Every Night

    3 days ago

    Dallas, Texas, United States AIT Worldwide Home Delivery Full time $40,000 - $80,000 per year

    OverviewDedicated Routes Home Furnishing And Television DeliveryJob Type: Contract Settlements: potential to earn $ per week  dependent upon volume and location. Settlements process weekly.AIT Home Delivery offers the ultimate level of customer care for the final delivery, of consumer goods.Our dedicated teams of contractors offer fast and reliable home...

  • Director of Social Services

    1 day ago

    Dallas, Texas, United States TX-HHSC-DSHS-DFPS Full time $5,099 - $8,305

    Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible...

  • Director, Corporate Development

    3 days ago

    Dallas, Texas, United States Tenet Healthcare Full time $100,000 - $120,000 per year

    *Who We Are*We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community.Our StoryWe started out as a small operation in California. In May 1969, we acquired four hospitals, some...

  • Director of Data

    5 days ago

    Dallas, Texas, United States Staffing Company Full time $120,000 - $180,000 per year

    Job Title: Director of Data & InsightsDuration: Contract to hireLocation: Dallas, TX (Hybrid)Job Description:·       Join us as a Director of Data & Insights to be a pivotal member of our executive leadership team, driving large-scale digital transformation initiatives with a commitment to quality and client satisfaction.·       In this role,...

  • Delivery Service Driver

    5 days ago

    Dallas, Texas, United States Restaurant Technologies Full time $48,000 - $72,000 per year

    Delivery Service DriverThe Delivery Service Driver is critical to the success of Restaurant Technologies Our drivers are CDL-certified and build strong relationships with our food service customers and provide a superior customer experience with every stop of their route. As a Delivery Service Driver with Restaurant Technologies, you'll operate an automatic,...

  • Delivery Architect Director- SAP Finance Solution Architect

    5 days ago

    Dallas, Texas, United States Capgemini Full time $120,000 - $200,000 per year

    Job description:Experienced and visionary SAP Solution Architect Director/Senior Manager to join the Capgemini SAP Practice. The ideal candidate will have a deep understanding of SAP technologies, experience in architecting complex solutions, and a proven track record of delivering innovative and scalable SAP solutions. The SAP Solution Architect will play a...