Inflight Standards and Compliance Specialist

Who Are We?Whether you're building your time in the sky or your career on the ground, we hope to be your next destination. CommuteAir is striving to be the regional airline that our passengers and employees are looking for. Our role in your career as a regional airline is an important one that we take seriously. Community, mentorship, training, and growth are all part of our DNA – we want to make your vision of a successful career in the aviation industry a reality. Where Are We Going?We are a dedicated United Airlines partner operating over 1,600 weekly flights, connecting people and their communities to the world via United's Global Network. With corporate headquarters in Cleveland, Ohio, we operate a large fleet of Embraer 145 XR aircraft from two Crew hubs in Houston and Washington Dulles, along with maintenance bases in Houston, Washington-Dulles, Albany, NY, and Knoxville, TN. We've grown significantly over the past 35 years and know that you will too. Together We SoarYour success is our success. Community is everything to us at CommuteAir. Our diverse team is here to provide you with the tools you need to succeed. By adopting a data-driven approach, we're innovating the traditional path to mainline by raising the bar and setting the standard for employee training and development. We offer our team comprehensive benefits, competitive pay, internal advancement programs, and personal access to flight benefits on the Star Alliance network for yourself and your family. Commitment to InclusionCommuteAir is an equal-opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment. We encourage applications from individuals of all backgrounds and experiences.What the position is:  The Inflight Standards and Compliance Specialist plays a pivotal role in upholding and enhancing CommuteAir's service quality, safety procedures, and operational standards. You'll be responsible for developing, implementing, and continuously improving inflight service protocols, ensuring compliance with regulatory requirements, and providing support and training to our inflight crews. The Inflight Standards and Compliance Specialist is delegated the authority to review, maintain, modify and update Inflight Manuals including the Flight Attendant Manual, Flight Attendant Training Manual, Inflight Quick Reference Guides and Uniform Guidelines. Ensuring each Inflight crewmember has the written policy/procedures necessary to support CommuteAir's mission to provide safe, caring, dependable and efficient value to our customers and ensure their operational readiness and safety effectiveness. Job Responsibilities Create updates and revisions to maintain quality assurance and accuracy of the Flight Attendant Manual set and the Flight Attendant Training Manual. Work collaboratively with a diverse team (department managers and supervisors, subject matter experts, instructional staff, program developers) to research, develop and implement effective manual language and procedures for Inflight Operations. Provide timely status updates and reports on assigned projects and organizational performance to department leaders. Develop, maintain, and monitor the department quality assurance review process of all existing and new manual processes. Collaborate with flight operations SMEs to plan, direct, and verify that manual language and processes comply with instructional courseware and applicable regulatory requirements. Support practices, processes, and technologies to streamline, improve, and ensure the cost-effectiveness of Inflight projects and programs. Responsible of drafting, recording, and distributing memorandums as needed.Support the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.Research and report information vital to the continual development and improvement of operational procedures. Provide technical support associated with creating and maintaining courses in the company Learning Management System. May serve as a ground instructor and/or supervisor/check flight attendant as qualified.General requirements & qualifications:Inflight Standards and Compliance Specialist must possess strong understanding of Federal Aviation Regulations, CFR Part 121, and CommuteAir operating standards.Working knowledge of the Flight Attendant Manual (FAM), Flight Attendant Handbook (FAH), MINT and NavBlue.Excellent communication, leadership, and organizational skills.Possess excellent verbal and written communication, time management, interpersonal skills and executive-level presentation skills.Ability to work independently, prioritize tasks, and handle multiple projects simultaneously.Detail-oriented with a strong commitment to maintaining high standards.Have a good working knowledge of Microsoft Office programs including Microsoft Word, PowerPoint, and Excel. Previous Flight Attendant experienceHigh school Graduate or equivalentMust be able to read, write, and speak English.If hired, must be able to demonstrate that your authorized to work in the US.Previous experience as an Inflight Supervisor, Air Transportation Supervisor, and/or member of Inflight Management