City Desk Representative

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in: Pensacola, FLApplication Deadline: September 16, 2025 or Posted Until FilledPlease note that the position may be filled before or after the listed application deadline. Applications will only be accepted while the posting remains active.Job SummarySupports the operation functions of the city desk. Enters orders, fills orders, processes returns, responsible for maintaining a clean, safe and well-stocked City Desk display area, maintains vendor catalogs and price sheets, informs proper departments of "stock outs", and maintains assigned inventory stock locations.ResponsibilitiesEssential FunctionsProvides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, and technical assistance, Will Call, and other functions, as needed.Maintains a clean, safe and well-stocked City Desk display area.Displays specials and other promotion items to sell.Maintains vendor catalogs and price sheets.Informs proper departments of "stock outs", inventory discrepancies and other inventory problems or concerns.Maintains assigned inventory stock locations making sure the material put away has the correct locator and the shelves are kept neat and orderly.Abides by all safety requirements including wearing the required PPE gear.Non-essential FunctionsParticipates in the marketing planning and strategizing for BSE product lines, as needed.Participates in the implementation and success of marketing plans, as required.Attends sales meetings as required and keeps current on new products and applications.Assists with receiving, shipping and other warehouse associate functions, as required.Ensures all batched managed material is labeled accurately and inventoried, as needed.QualificationsMinimum of a two-year business/trade degree preferred or the equivalent in work experience.Minimum of one year of prior warehouse, city desk and/or sales experience with good knowledge of electrical products or systems preferred.Requires the ability to read, write and speak in English.Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), Internet, Email and SAP software.Skills and AbilitiesExcellent interpersonal, written and verbal communication, reading skillsAbility to effectively plan and organize.Excellent customer service skills include being competent, accurate, responsive and engaged.Physical RequirementsLift and carry requirements (weight and frequency):Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%Lift from Floor to Waist:< than 10 lbs. - Occasionally10 to 25 lbs. - Occasionally26 to 50 lbs. - Occasionally51 to 75 lbs. - Occasionally76 to 100 lbs. - Occasionally101 + lbs. - OccasionallyAbove Waist Lift:< than 10 lbs. - Occasionally10 to 25 lbs. - Occasionally26 to 50 lbs. - Occasionally51 to 75 lbs. - Occasionally76 to 100 lbs. - Occasionally101+ lbs. - Not at allUnilateral Carry:< than 10 lbs. - Occasionally10 to 25 lbs. - Occasionally26 to 50 lbs. - Not at all51 to 75 lbs. - Not at all76 to 100 lbs. - Not at all101+ lbs. - Not at allBilateral Carry:< than 10 lbs. - Occasionally10 to 25 lbs. - Occasionally26 to 50 lbs. - Occasionally51 to 75 lbs. - Occasionally76 to 100 lbs. - Not at all101+ lbs. - Not at allPhysical ActivityFrequency at which you would do the following in a typical day:Sitting (a continuous period of being seated) - Not at allStanding (for sustained periods of time) - FrequentlyWalking (moving about on foot to accomplish tasks) - ContinuouslyBending/Stooping (downward and forward) - OccasionallyCrawling (moving about on hands and knees or hands and feet) - Not at allClimbing/Walking Stairs (ascending or descending) - OccasionallyReaching (extending arms in any direction) - FrequentlyCrouching/Squatting (bending the body downward and forward by bending leg and spine) - OccasionallyKneeling (bending legs at knee to come to rest on knee(s)) - OccasionallyBalancing (maintaining body equilibrium to prevent falling) - FrequentlyRepetitive Motion (substantial movement (motions) of the wrists, hands, and/or fingers) - OccasionallyTrunk Rotation (movement in any direction, whether standing or sitting, with at least one foot stationary and in contact with the floor) - OccasionallyPushing/Pulling (using upper extremities to press against or draw or tug) - OccasionallyHandling (applying pressure to an object with the fingers and palm) - ContinuouslyFingering (picking, pinching, typing; working primarily with fingers and not whole hand) - FrequentlyTalking (expressing or exchanging ideas by means of the spoken word) - ContinuouslyDriving (the control and operation of a fork lift) - OccasionallyDesk Work (tasks generally performed at a desk, including use of a computer, printer, fax machine, telephone and other office equipment) - ContinuouslyUse of tools (safely operate equipment needed for receiving, conveying, stocking, packaging, and shipping parts) - FrequentlyHearing (perceiving the nature of sounds at normal speaking levels) - ContinuouslyExposure (to adverse weather & temperature conditions) - FrequentlyTravel (travel needed to perform job duties) - Not at allAdditional InformationThis job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer's discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.Our HistoryBorder States is a leader in the electrical supply distribution industry with approximately 130 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.ValuesAs a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.Our PurposeWe believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.Service PhilosophyWe earn customer loyalty and confidence by caring about their needs and adding value to everything we do.Service StandardsBorder States employee-owners are competent, accurate, responsive, and engaged .Your careerJoin an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?Border States has a competitive benefits package which includes but is not limited to:Health, Dental and Vision BenefitsAccident, Critical Illness, Hospital IndemnityFSA & HSAEmployee Stock Ownership Plan (ESOP)Disability Benefits401(k) Retirement PlanLife InsuranceEmployee Assistance ProgramPaid HolidaysPaid Volunteer TimePersonal Leave time and moreBorder States provides bonuses to their employee-owners upon the achievement of branch and company goals.Equal Opportunity For AllIt's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.Drug Free/Smoke Free workplaceEmployment may be contingent on the offered candidate successfully passing one or more of the following pre-employment screenings:Criminal background check (required for all positions)Motor Vehicle Record (MVR) check (required for positions involving driving)Drug testingThe MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.