Front of House Manager

Overview

Are you a dynamic leader with a passion for delivering exceptional customer experiences? We are seeking an energetic and motivated Front of House Manager to oversee daily restaurant operations, ensuring seamless service and a welcoming atmosphere. In this role, you will lead a team of hospitality professionals, manage front-of-house functions, and uphold the highest standards of food service excellence. Your enthusiasm and management skills will drive the success of our casual dining environment, creating memorable experiences for every guest.

Responsibilities

• Lead and supervise front-of-house staff, including servers, hosts, bartenders, and training new team members to ensure they deliver outstanding customer service.
• Oversee daily restaurant operations, including shift management, customer interactions, and ensuring smooth flow during busy periods.
• Manage reservations, seating arrangements, and waitlist procedures to optimize guest satisfaction and operational efficiency.
• Ensure adherence to food safety standards and proper food handling procedures in compliance with health regulations.
• Handle cash transactions accurately using POS systems such as Aloha POS or Micros POS; oversee cash handling procedures and reconcile daily sales.
• Maintain inventory control by monitoring stock levels of supplies, beverages, and food items; coordinate with kitchen management for timely replenishments.
• Support food preparation activities when necessary, ensuring quality standards are met consistently.
• Implement staff training programs focused on hospitality management, customer service excellence, and food safety practices.
• Monitor restaurant performance metrics, prepare reports on sales and operational efficiency, and assist in budgeting efforts.
• Foster a positive team environment through effective communication, motivation, and conflict resolution strategies.
• Collaborate with kitchen management to coordinate food production schedules and ensure timely delivery of orders.
• Manage customer feedback proactively to resolve issues swiftly and enhance overall guest satisfaction.

Requirements

• Proven experience in restaurant management or food service management, preferably within casual dining or quick service environments.
• Strong supervisory skills with previous experience in supervising teams in a hospitality setting.
• Familiarity with POS systems such as Aloha POS or Micros POS; cash handling experience required.
• Knowledge of food safety standards and proper food handling procedures.
• Excellent leadership abilities with a focus on staff training & development and team management.
• Ability to manage multiple priorities efficiently during shift changes or busy hours.
• Experience with inventory control, budgeting, and cost management within a restaurant setting.
• Exceptional customer service skills with a positive attitude and energetic approach to guest interactions.
• Culinary knowledge or experience in food preparation is a plus; familiarity with fine dining or banquet settings is advantageous.
• Strong communication skills combined with the ability to interview candidates and participate in hiring decisions.
• Previous experience working in hotel or hospitality environments is desirable but not mandatory. Join us as our Front of House Manager to lead our team toward delivering memorable dining experiences Your leadership will inspire excellence across all front-of-house operations while fostering an inviting atmosphere that keeps guests coming back time after time. We're committed to supporting your growth through ongoing training & development opportunities—be part of a vibrant team dedicated to hospitality excellence

Job Type: Full-time

Pay: From $5,300.00 per month

Work Location: In person