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Late Stage Collections Specialist

1 day ago

Fort Worth, Texas, United States Equify Financial, LLC Full time

Company Information: Equify Financial is a privately-owned, independent specialty finance company based in Fort Worth, Texas. We tailor and personalize our services for each client to build a strong relationship and a strong future for their business. We are an independent, collateral-based lender that can service customers at every financial stage of their business. With over 180 years of combined experience in the equipment finance industry, we can provide an extensive amount of knowledge and an in-depth understanding of our customers' financial circumstances. We help our clients identify areas of growth and find creative solutions that bring more capital to their businesses.

LinkedIn:

Website:

Position Summary: The Late Stage Collections Specialist is responsible for managing delinquent accounts that are 60+ days past due through resolution. This role focuses on borrower engagement, payment negotiations, workout coordination with Credit, and preparation for legal or asset recovery when necessary. The position requires strong financial acumen, negotiation skills, regulatory compliance, and customer service professionalism.

Key Roles / Responsibilities:

  • Proactively contact borrowers on accounts 60+ days past due via phone, email, and written communication.
  • Analyze payment history, financial condition, and collateral status to determine appropriate resolution strategy.
  • Negotiate repayment plans, short-term forbearance, and settlements within delegated authority.
  • Secure and monitor ACH commitments and payoff arrangements.
  • Prepare detailed case summaries for Credit and Workout Committees.
  • Implement approved restructures or workout plans and track ongoing compliance.
  • Escalate non-performing files for legal action or asset recovery per policy.
  • Coordinate with internal Legal and Asset Management on default remedies, UCC enforcement, repossession, and liquidation.
  • Ensure documentation packages are complete for counsel and recovery vendors.
  • Monitor timelines and costs related to legal and recovery actions.
  • Maintain accurate notes, call logs, and payment promises in the loan servicing system.
  • Ensure all activity complies with FDCPA, UCC, state lending laws, and company policies.
  • Handle borrower complaints professionally and escalate to Compliance as required.
  • Serve as the primary point of contact for distressed borrowers.
  • De-escalate difficult conversations while protecting the company's financial position.
  • Educate customers on consequences of default and available resolution options.

Required Education, Experience, and Qualifications:

  • 3–7+ years of experience in commercial collections, equipment finance, or specialty lending.
  • Proven success negotiating high-balance delinquent accounts.
  • Strong understanding of loan documentation, UCC filings, and secured collateral.
  • Working knowledge of workout, legal, and asset recovery processes.
  • Excellent communication, negotiation, and conflict-resolution skills.
  • High attention to detail and strong CRM/loan system documentation discipline.
  • Preferred background in equipment finance, leasing, or asset-backed lending.
  • Experience working with attorneys, repossession agents, and auction partners.
  • Exposure to credit underwriting or portfolio management.

Working Conditions:

  • Prolonged periods sitting at a desk and working on a computer.

  • Must be able to lift 15 pounds at times.

  • Positions self to install equipment, including under desks.

  • Moves throughout the building to access files.

  • Must be able to comprehend and follow written and oral instructions.

  • Must be able to complete tasks even with frequent interruptions.

  • Must be able to use discretion and independent judgment as needed.

  • Must be able to speak clearly on the phone and to fellow workers.

Benefits:

  • Competitive Compensation Package
  • Medical + Dental + Vision Coverage
  • 401K + Company Match
  • Life Insurance + Long Term Disability Coverage – 100% Company Paid
  • Health Savings Account (HSA)
  • Gym Reimbursement Program
  • Tuition Reimbursement Program
  • Wellness Check Program - Insurance Premium Discounts
  • EAP Resources
  • Paid Holidays
  • Paid Time Off (PTO)
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