Customer Success Account Manager

About Us:

RunBuggy is the most technically advanced automotive logistics platform on the market. Period.

Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.

RunBuggy's end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.

Since launching in 2019, RunBuggy has grown to over 150 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.

We're not just building a better logistics platform - we're redefining the future of automotive transportation.

About the Role:

We are seeking a Customer Success Account Manager to own the health, growth, and operational performance of assigned customer accounts. In this role, you will serve as the primary point of contact, strategic advisor, and internal advocate for your assigned accounts.

This position is a hybrid role (3 days in-office/2 days at home per week). The office is located on Mill Avenue in the heart of Tempe, AZ. Please do not apply if you cannot work a hybrid schedule.

If this sounds just like you, then please read on If you feel this is not in your wheelhouse, that is okay too We are actively hiring outstanding professionals, so we encourage you to apply to one of our many other opportunities.

What You Will Be Doing:

• Maintains daily oversight of account activities, client communications and escalation resolution.
• Fosters client relationships by seeking to understand client business model, needs, and new business opportunities.
• Analyzes reports and data and identifies trends and opportunities to enhance operations performance and efficiencies.
• Coordinates with internal and client stakeholders to streamline operations and improve customer deliverables.
• Maintains record of account status, updates, opportunities, and sales forecasts.
• Evaluates market trends and recommends products to customers, based on business needs and goals.
• Attends and participates in general sales, team, and customer meetings.
• Performs customer follow-ups and ensures ongoing customer satisfaction.
• Engages in internal ongoing training sessions for product releases, professional development, etc.
• Performs administrative duties, such as preparing reports and presentations, maintaining sales records, etc.
• Develops new business through cold-calling, emailing, and networking.
• Other duties as assigned.

Requirements

What You Bring to the Team by Way of Skills and Experience:

• 7+ years of experience in account management and sales selling a similar product preferred.
• High school diploma or equivalent required. Bachelor's degree in business, marketing, or similar preferred.
• Experience using a CRM to track notes and project status.
• Proficiency with MS Office.
• Excellent communication (verbal and written).
• Experience driving change management, operational improvements, and data-driven decision-making under pressure.

What is in it for You and Why you Should Apply:

• Market competitive pay based on education, experience, and location.
• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401(k) retirement savings plan.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• Monthly connectivity/home office stipend if working from home 5 days a week.
• A supportive and positive space for you to grow and expand your career.

Pay Range Disclosure:

The advertised range represents the expected pay range for this position at the time of posting based on education, experience, skills, location, and other factors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.