Enterprise Architect
1 week ago
Hi Folks,
Job Title: Enterprise Architect
Location: Dallas, TX
We are seeking W2 candidates for the position of Enterprise Architect in Dallas, TX.
**Job Summary:**
- Hands-on experience in contact center technologies with a focus on solution architecture and enterprise transformation.
- Profound knowledge of customer experience platforms, Salesforce ecosystem, and Google Cloud technologies, encompassing architecture design, migration, and optimization strategies.
- Expertise in integrating intelligent automation and AI platforms with CRM, ERP, and cloud-based services.
- Proven ability to translate intricate technical concepts into actionable business strategies and effectively communicate with senior leadership.
- Skilled in managing vendor contracts, service levels, and technology budgets in multi-vendor environments.
- Experience with Agile, DevOps, and enterprise-scale delivery frameworks for cloud and AI-led transformations.
**Preferred Skills:**
- Certifications in Cloud, Architecture, or Analytics (Salesforce Architect, Azure Solutions Architect, Google Cloud Architect, or MuleSoft Integration Architect preferred).
- Consulting background in healthcare, BFSI, or CX transformation domains.
- Practical experience with CCaaS platforms like Genesys Cloud, Amazon Connect, or Google CCAI.
- Strong analytical, problem-solving, and project management capabilities.
- Ability to work independently with sound business judgment and technical leadership.
- Familiarity with AI, automation, speech analytics, and data visualization tools in modern contact centers.
**Physical Requirements:**
- General office/hybrid work environment.
- Travel up to 20% based on project or client needs.
For more details or to express your interest, please contact Saif Ali at
Job Type: Full-time
Pay: $ $85.00 per hour
Work Location: In person
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