Manager, Mortgage Loan Underwriting

At Zillow, our driving force is a deep-rooted passion for empowering our customers as they embark on life's next chapter with unwavering confidence. The Zillow Home Loans (ZHL) team embodies this commitment by focusing on delivering innovative lending solutions and a seamless financing experience that guides our buyers toward well-informed financial decisions right from the start of their home shopping journey.

Our mission is to create a suite of tools and experiences that empower Zillow users to effortlessly find their ideal home and secure financing with ease and peace of mind. Starting from the early stages, we provide contextually relevant information and nurture our users throughout their entire journey, ensuring they are equipped to make informed decisions at every step. By deeply integrating with Zillow's array of offerings, we foster a trusted relationship with our users when it comes to seeking financing for their dream home.

We invite you to join us on our mission to transform the lending experience, placing our customers at the forefront and offering a seamless, customer-centric journey.

The successful candidate will be responsible for ensuring underwriting practices are consistent, compliant, and aligned with agency guidelines, as well as company policies and risk appetite.

• Lead, coach, and develop a team of underwriters, fostering a high-performance and compliance-driven culture
• Oversee the underwriting process for new transactions and resubmissions, ensuring timely and accurate due diligence process
• Monitor performance metrics and underwriting results, identifying trends, gaps, and opportunities for improvement
• Develop and implement training programs to ensure consistent application of underwriting policies and professional development of the team
• Handle escalated issues and provide solutions that balance risk with customer experience and business objectives
• Participate in the development and refinement of underwriting strategies, tools, and technologies

This is an opportunity to grow your career as a manager of mortgage loan underwriting while helping shape the future of Zillow Home Loans by building a streamlined and transparent lending process. You'll collaborate across functional teams to solve meaningful challenges that directly impact customer experience.

This role has been categorized as a Remote position. "Remote" employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $117, $188,200.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $112, $178,800.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base pay, employees in this role are eligible for incentive compensation and equity awards. Actual amounts will vary depending on experience, performance and location.

• 10+ years of recent underwriting experience, with at least 2 years in a leadership or management role
• Strong knowledge of underwriting principles, risk assessment, and regulatory requirements
• Exceptional communication and interpersonal skills, with the ability to interact across departments and levels
• Skills and qualifications: Must have recent conventional and FHA underwriting experience, with additional VA experience preferred
• Proven ability to manage teams, develop talent, and drive performance
• Excellent analytical, decision-making, and problem-solving skills

At Zillow, we're reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you'll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025, and included on the PEOPLE Companies That Care 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.