Front of House Manager

**Job description

Hyeholde is seeking an experienced Front of House Manager and Wine Steward.

Hyeholde is a unique dining and entertainment venue in operation for over 85 years located in Moon Township, PA, minutes from Pittsburgh. The restaurant sits high on a hill and overlooks four acres of flower gardens, chefs' gardens, and bee hives. We are a fine dining restaurant with farm-to-table menus. We use the finest quality ingredients and update our menus to reflect the flavors of each season. We support our local farmers and purveyors.

We are looking for an experienced Front of House (FOH) Manager and Wine Steward who genuinely loves the hospitality industry, food, wine, and ensuring guests have a memorable experience. This candidate will love to be on the floor for service, guiding and encouraging employees, interacting with guests, and ensuring fine food and beverage execution and quality. The candidate will also act as our wine expert, supervising wine serving and collaborating with our Executive Chef, distributors, and winemakers to renew our selections and achieve better prices.

ROLE AND RESPONSIBILITIES:

• Ensure the prompt and efficient service of all meals, functions, and beverages to the required standards.

• Ensure the restaurant is clean and well maintained, the tables are set correctly for service, and flower arrangements are impeccable.

• Ensure that servers are always correctly and smartly dressed and offer professional and courteous service to their customers.

• Be fully conversant with all statutory requirements regarding a food and beverage operation, ensuring all licenses are applied for appropriately and that the conditions affecting the issuance of a liquor license are not in jeopardy.

• Circulate throughout the restaurant to maintain a high profile with customers and staff.

• Maintain constant contact with kitchen staff to ensure effective communication between food production and food service.

• Deliver excellent customer service throughout the customer experience and encourage the same from other employees.

• Interview, hire, schedule, train, and develop team members according to Hyeholde guidelines in collaboration with Director of Operations.

• Collaborate with Director of Operations on staff scheduling.

• Ensure team members adhere to Hyeholde guidelines as stated in the team member training manual and employee handbook.

• Promote a cooperative work climate, maximizing productivity and morale.

• Conduct regularly scheduled shift meetings to ensure open lines of communication between kitchen staff, management, and team members.

• Hold team accountable to steps of service to deliver great guest service.

• Make people feel welcome and comfortable, treating every guest, employee, and vendor respectfully.

• Have insight into current trends regarding artisanal food and spirits, and possess vast knowledge of artisanal food, wine, cocktails, and craft beer.

• Knowledge of repeat customer preferences.

• Inventory of tabletop pieces quarterly.

• Run FOH operations for the entire restaurant.

• Manage, hire, and train FOH staff in collaboration with Director of Operations.

• Manage wine and spirit inventory.

• Coordinate educational wine tasting days for staff, wine club events, and wine dinners in collaboration with Executive Chef and Director of Operations.

• Uphold all standards and maintain a people-first culture within all aspects of the organization.

REQUIREMENTS:

• Minimum 3-5 years of related experience required, preferably in an upscale food and beverage operation with a proven track record of accomplishments.

• Bachelor's degree preferred.

• Sommelier certification or demonstrated knowledge of wine.

• Strong beverage program knowledge.

• Excellent written/digital and verbal interpersonal and communication skills.

• Strong computer skills (Word, Excel, etc.) and experience with reservation/table management systems such as Resy and Tripleseat.

• Experience with team communications tools like Slack (Preferred).

• Experience managing a POS system (SpotOn).

• Set high standards by complying with all departmental rules, policies, and procedures.

• Clean work habits, attention to detail, and thorough service standards are required.

• Ability to multitask in a high-volume environment while always appearing calm and collected.

• Professional demeanor with the ability to interact with all types of team members.

• Ability to lead a staff and positively influence employee behavior.

• Experience navigating a P&L or otherwise experienced in financial management is a plus.

• Prior experience with inventories, purchasing, development, and classic wine service and knowledge is a plus.

• Must be able to work flexible hours, including nights, weekends, and holidays as required.

• Completed and maintain certification in Serv-Safe and RAMP.

• This position requires proof of full vaccination against COVID-19 before the first date of employment, subject to applicable law unless a reasonable accommodation request is received and approved.

BENEFITS:

• 50/50 Medical, Dental, and Vision after 90 days for full-time employees.

• Two weeks paid vacation after 1-year anniversary. Sick days as necessary.

• Holiday pay.

• Yearly dining allowance.

• Annual performance and wage review after 1-year anniversary.

• Paid training and certifications.

• We are committed to ensuring a sustainable work-life balance.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• Dental insurance

• Health insurance

• Paid time off

• Paid training

• Vision insurance

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Coraopolis, PA Required)

Ability to Relocate:

• Coraopolis, PA 15108: Relocate before starting work (Required)

Work Location: In person**