Customer Support Specialist

We are looking for a dedicated Customer Support Specialist to join our team in Los Angeles, California. In this role, you will be the primary point of contact for customers, ensuring their inquiries and concerns are addressed promptly and professionally. You will collaborate closely with internal departments to deliver exceptional service, maintain accurate documentation, and contribute to the overall success of our operations.

Responsibilities:

• Respond to customer inquiries regarding product details, order placements, shipping updates, and repair services.

• Address and resolve customer complaints or issues with efficiency and professionalism.

• Maintain detailed records of customer interactions and ensure timely follow-ups as necessary.

• Partner with internal teams such as Sales, Production, and Shipping to effectively manage complex customer concerns.

• Handle sales orders for customer purchases and inventory items, ensuring accuracy and timeliness.

• Prepare sales orders and job envelopes, and organize daily shipments to meet operational deadlines.

• Collaborate with the owner to design new styles and contribute ideas for innovative products.

• Create invoices for completed custom orders, repairs, and wholesale shipments, ensuring accuracy in pricing and materials used.

• Verify all documentation, including certificates, appraisals, and photos, is included with final invoices or shipments.

• Conduct quality checks to confirm the accuracy of labor charges, gemstones, and metals used in customer orders.

• Minimum of 3 years of experience in customer support or a related field.

• Proficiency in inventory tracking and management, including annual physical inventory processes.

• Familiarity with assembly line operations and asset inventory systems.

• Experience working in a business-to-business (B2B) environment.

• Knowledge of handmade jewelry production and related workflows.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Excellent communication skills, both verbal and written, to interact with customers and internal teams.

• Attention to detail in verifying invoices, documentation, and product specifications.

TalentMatch

­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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