Sales Support Specialist

This role is responsible for handling a variety of tasks including Customer Incentive programs, account creation and maintenance, pricing requests, maintaining customer and builder contracts, processing orders, and special projects as assigned by management.

Responsibilities:

• Develop, manage, maintain, and track contract pricing for national and regional builder business and distributor agreements and contracts. Prepare detailed quotations with accurate pricing and inclusive of all related materials based on customer-supplied information. Process and manage model home submittals including review and process builder-specific rebates.
• Partner with Purchasing and Forecasting teams to ensure builder product is ordered on time, maintained in stock, and properly allocated to meet customer and project needs.
• Formulate and provide monthly reporting metrics to senior leadership team.
• Manage and administer Customer Incentive Program agreements (Partners Program e.g. discounts, rebates, coop, spiff, and customer stock returns.
• Monitor and effectively manage, new sales representative agencies account details.
• Maintain customer and sales representative portal and website systems.
• Gallery program: Provide insight and direction on program details including reporting and tracking of reimbursements and payments. 
• Liaise and coordinate with Product Development and Marketing with the release of new product data to the sales representative force, market, and external platforms.
• Work effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
• Exhibit and adhere to the established Visual Comfort Company Values.
• Must demonstrate commitment, dependability, punctuality, and adherence to agreed-upon schedule.  While being present in the workplace to effectively collaborate and communicate amongst co-workers and teams.

Requirements:

• A minimum of 5 years of previous experience in sales administration, quotes, or contract roles
• Bachelor's degree
• Excellent communication, presentation, project management, problem-solving and analytical skills
• Must have proficient computer skills, including Microsoft Office Suite, Excel (look ups, pivot tables, macros), and Outlook
• Experience with Enterprise Resource Planning Software (ERP)
• Strong customer service attitude and ability to work in a fast-paced environment with persistent follow-up
• Demonstrated understanding of gross margin and cost of goods sold
• Ability to work cross-functionally, promoting positive work relationships with both internal and external customers
• Excellent organizational, prioritization, time management skills as well as strong attention to detail
• Ability to prioritize and accurately handle multiple tasks and changing priorities while meeting established deadlines  
• Capacity to be self-motivated and achieve goals with minimal supervision or direction
• Must demonstrate exceptional communication across all contact channels, including email, chat and phone
• Available to work a flexible schedule including weekends, early mornings, late evenings
• Must demonstrate maturity in judgement, commitment, dependability, punctuality, and adherence to agreed-upon schedule as determined by manager
• Equivalent combinations of education and experience will be considered for this role

We Provide:

• Competitive compensation 
• Competitive Medical, Dental and Vision Benefits
• Company provided Life Insurance and Short-Term Disability
• 401(k) Employer Match
• Generous Vacation and Paid Time Off Programs 
• Closed on all major holidays 
• Team Member discounts on Visual Comfort Products

Compensation Range: $63,000 - $65,000

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Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.