IT Support Technician

Job Title- IT Support Technician

Job Location- Onsite- Ashburn, VA, USA

We are seeking a proactive and detail-oriented IT Support Specialist to join our team. This role involves providing accurate information on IT products and services, managing logistics for IT assets, and delivering technical support for end-users and event spaces. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and experience in video conferencing support.

In this role, you will

Technical Support

• Provide accurate and timely information on IT products and services to end-users.
• Record events, issues, and resolutions in internal ticketing systems.
• Follow up and update customer status and information promptly.
• Escalate unresolved issues and pass customer feedback or suggestions to the appropriate internal teams.

Logistics & Asset Management

• Oversee daily administration of IT assets, including distribution, setup, shipping, and receiving.
• Maintain inventory of storage spaces and ensure proper stocking and upkeep of IT vending machines.
• Coordinate with vendors and internal teams for asset lifecycle management.

Video Conferencing & Event Support

• Deliver Level 1 support for video conferencing systems, including troubleshooting and equipment inspection.
• Ensure readiness and functionality of video conferencing spaces.
• Provide technical assistance for event spaces and live events.

Networking & Troubleshooting

• Utilize end-user network troubleshooting tools and best practices to resolve connectivity issues.
• Assist in diagnosing and resolving hardware and software problems across multiple platforms.

What you'll need to succeed (required skills)

• Bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
• 1–3 years of experience in IT support or a similar role.
• Proficiency in IT support processes and ticketing systems.
• Strong knowledge of end-user network troubleshooting tools and practices.
• Familiarity with video conferencing platforms and equipment.
• Excellent organizational skills for inventory and logistics management.
• Strong communication and customer service skills.
• Ability to work independently and in a team environment.

Preferred skills: what will help you stand out

• Experience with IT asset management systems.
• Basic understanding of cloud services (Azure, AWS) and integrations.
• Prior experience supporting event spaces and AV equipment.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role's business requirements, this is an onsite position requiring 5 days a week at the client site in Ashburn, VA, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in USA without requiring employer sponsorship, now or at any time in the future.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws."