Ride Operator

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and G.I. Joe Laser Tag. American Dream's immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce & Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the world's first and only "candy department store," IT'SUGAR.

For more information on American Dream, visit or find us on Instagram @americandream and TikTok @americandream_official.

KEY OBJECTIVES:The main purpose of the Rides Operator is:

• To provide the best possible service to guests while performing all the required functions to safely operate mechanical and non-mechanical rides and attractions.

PRIMARY RESPONSIBILITIES:

• Ability to maintain focus while safely operating a variety of mechanical and non-mechanical rides and attractions, both independently and in groups.
• Ability to safely operate heavy machinery.
• Assist with safely loading and unloading guests on the rides.
• Properly enforce all height and rider safety requirements and chaperone policy.
• Ensure that all guests are properly restrained prior to the start of the ride cycle.
• Monitor the safety of guests and co-workers inside and outside of the ride during the entire ride cycle.
• Use microphone to communicate instructions or concerns to guests.
• Positively interact both verbally and non-verbally with guests, ensuring an excellent experience.
• Ensure the overall safety of guests on the ride and co-workers in the ride area while the ride is operational.
• Ability to visually, and auditorily observe any safety and/or guest concern while operating the ride/attraction
• Scan guests wristbands prior to them riding.
• Guest greet at the entrance of ride while ride is closed or slow during downtime.
• Maintain the cleanliness of the ride area by sweeping floors, wiping down the ride and emptying trash containers.
• Ability to multi-task.
• Ability to work in elevated locations.
• Inspect equipment using visual and tactile methods as trained.
• May perform the function of a custodian cleaning for Nickelodeon Universe or Rides.

DESIRED QUALIFICATIONS

• Must be at least 16 years of age.
• Must have excellent verbal and non-verbal communication skills.
• Ability to communicate and understand with the use of hand signals.
• Must be detailed oriented, safety-minded, and observant.
• Previous guest experience preferred.

PHYSICAL JOB REQUIREMENTS

• Use of both hands
• Perform repetitive motions - frequently, 90% of the time
• Stand - frequently, 90% of the time
• Walk - frequently, 90% of the time
• Sit - infrequently
• Reach at or below shoulder level - frequently 90% of the time
• Reach at or above shoulder level - occasionally, 30% of the time
• Push/Pull - frequently
• Kneel - frequently
• Bend - frequently, 90% of the time
• Stoop/Squat - frequently, 70%
• Lift/Carry up to 10 pounds - occasionally, 30% of the time
• Lift/Carry up to 30 pounds - infrequently, 10% of the time

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

Pay is based on many aspects which vary based on position. These include labor markets and, in some instances, may include education, work experience and certifications. In addition to your pay, Mall of America is passionate about the future of our team members, we want to ensure you have a wealth of support and resources, to care for yourself and your loved ones. Our one-of-a-kind job perks for most team members include, team member discounts, free Nickelodeon Universe ride passes, Teladoc, Employee Assistance Program, generous tuition reimbursement, and discounted Metro Transit pass. Mall of America offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your loved one's care for your whole selves. Other benefits for eligible team members include 401(k) match, short term disability, long term disability, paid parental leave, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at Job Perks + Benefits | Mall of America