Training Experience Manager

Company: NetJets Aviation, Inc.

Area of Interest: Flight Operations

Location:
Columbus, OH, US, 43219

Req ID: 16101

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Training Experience Manager (TEM) is responsible for designing, implementing, and continuously improving the digital training experience for crewmembers and employees across the operation, including pilots, maintenance technicians, dispatchers, and international trip planners. This role will define the overall digital learning strategy and ensure that training content is accessible, engaging, and effective across mobile (iPhone/iPad) and desktop platforms. The TEM will leverage a variety of modalities; just-in-time content, microlearning, flashcards, and in-depth eLearning, to create a seamless and modernized experience that supports competency based training and operational excellence.

Tasks and Responsibilities

Digital Learning Strategy

• Develop and oversee the end-to-end digital learning experience, optimizing for accessibility, engagement, and operational relevance.
• Define and maintain the digital learning roadmap for pilots and operational teams, ensuring alignment with business priorities and regulatory standards.
• Partner with IT, courseware developers, and training leaders to implement platforms and tools that support modern training delivery.

Content Experience Design

• Design and curate multi-modal learning experiences, including:
• Just-in-time content (e.g., Oceanic crossing, NJ Special Procedures, Mexico operations).
• Microlearning (short, digestible content modules).
• Digital flashcards (aircraft systems, operational procedures).
• eLearning modules (in-depth content such as winter weather, aircraft systems, safety).
• Build targeted learning journeys with recommendations for what to study, when, and how to prepare for success.

User Experience (UX) & Accessibility

• Ensure training platforms are optimized for mobile (pilot iPad/iPhone) and standard desktop use (dispatch, maintenance, trip planning).
• Partner with internal stakeholders to ensure intuitive, accessible, and consistent user interfaces across devices.
• Leverage analytics and learner feedback to refine the digital training experience.

Innovation & Continuous Improvement

• Monitor learning technology trends, evaluating and piloting new tools for digital training delivery.
• Drive continuous improvement cycles through data insights, user adoption metrics, and operational feedback loops.
• Champion a culture of digital-first, learner-centered training.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Bachelor's in related field

Certifications and Licenses
Years of Experience

4-6 years of experience

Core Competencies

Adaptability

Collaboration

Curiosity

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Bachelor's degree in Instructional Design, Learning Technology, Education, Human Factors, or related field (Master's preferred).
• 5+ years of experience in digital learning, UX for training, or instructional design, preferably within aviation, transportation, or regulated industries.
• Demonstrated success building mobile-first training strategies and platforms.
• Strong understanding of adult learning theory, microlearning, and digital content delivery.
• Experience with LMS/LXP platforms, mobile learning tools, and digital content creation (Articulate, Captivate, Adobe, etc.).
• Excellent communication, project management, and stakeholder engagement skills.
• Familiarity with FAA regulatory frameworks and operational training environments (preferred).
• Strategic mindset with strong execution skills.
• Innovative and future-focused on digital learning trends.
• Learner-centered design and empathy for end-user experience.
• Strong collaboration across technical, operational, and training teams.
• Analytical approach to evaluating effectiveness and driving improvement

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision

• Healthcare Advocacy

• Employee Assistance Program

• Flexible Spending Accounts

• Health Savings Account with annual employer contribution

• Wellness Programs & Discounts

• Paid Time Off

• Parental Leave of Absence

• Life and Accident Insurance

• Voluntary benefits (financial protection plans)

• 401(k) plan, with 66% of every dollar you contribute matched by NetJets

• Short and Long-Term Disability

• Legal Plan

• Identity Theft Protection Plans

• Pet Insurance

• Family & Caregiving Support

Nearest Major Market: Columbus

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