General Manager-Warwick Rittenhouse Square Philadelphia,PA

Job Title

General Manager – Warwick Rittenhouse Square, Philadelphia, PA

About The Property
Warwick Rittenhouse Square is a landmark hotel in the heart of Philadelphia's Rittenhouse Square district. Originally built in 1925, it offers a blend of historic charm and modern luxury. The General Manager will lead a team dedicated to delivering distinguished guest experiences, financial excellence, and local brand prestige.

Position Summary

The General Manager (GM) is the senior leader on site and is accountable for all aspects of the hotel's operations, financial performance, customer satisfaction, team development, and stakeholder relationships. The GM will set strategic direction, execute plans, and ensure the hotel consistently meets or exceeds brand, owner, and market expectations.

This role requires a strong operational leader with financial acumen, sales/marketing strength, excellent people management skills, and a deep commitment to service excellence.

Key Responsibilities

Strategy & Leadership

• Develop and execute a comprehensive property business plan aligned with long-term goals (revenue, market share, guest satisfaction).
• Monitor local market conditions and competitor activity, recommending strategic adjustments.
• Lead the leadership (executive) team — establish expectations, coach, mentor, hold accountable for results.
• Promote a culture of collaboration, continuous improvement, and high performance across departments.

Operations & Guest Experience

• Oversee day-to-day hotel operations, ensuring smooth functioning in front desk, housekeeping, food & beverage, engineering, maintenance, security, etc.
• Uphold service and quality standards; personally engage with guests, handle escalated concerns, and maintain high guest satisfaction levels.
• Ensure property health, safety, fire, security, and regulatory compliance.
• Optimize asset appearance and maintain proper facilities standards through capital and maintenance planning.

Financial Management

• Be accountable for the hotel's P&L, budgeting, forecasting, and variance analysis.
• Drive strategies to maximize revenue (RevPAR, ADR, occupancy) and manage costs (labor, supplies, utilities) prudently.
• Approve capital expenditures and monitor ROI on investments.
• Work with revenue management and sales teams to optimize pricing, inventory, promotions, and yield.

Sales, Marketing & Community Engagement

• Collaborate with sales and marketing teams to generate business, promote the property in target segments, and maintain growth.
• Actively participate in business development—cultivating client relationships, representing the hotel in the local community, and leveraging local partnerships.
• Ensure effective marketing use of brand channels, social media, digital presence, and local publicity.
• Monitor guest feedback channels (reviews, surveys) and take action to drive improvement.

Human Resources / Talent Management

• Recruit, train, develop, and retain high-performing talent at all levels.
• Foster positive employee engagement, ownership, and morale.
• Implement performance management systems and career growth pathways.
• Ensure compliance with labor laws, policies, and payroll standards.
• Lead by example—maintaining presence on the floor, supporting frontline teams when needed.

Stakeholder & Owner Relations

• Serve as the primary liaison with ownership, reporting business performance, capital needs, and strategic direction.
• Set and manage owner expectations—present financial results, forecasts, and investment proposals.
• Balance owner objectives with brand and guest expectations.

Qualifications / Requirements
Education & Experience

• Bachelor's degree in Hospitality Management, Business Administration, or related field (or equivalent experience).
• Minimum of 6–10 years of progressive hotel management experience, ideally including experience as GM or in comparable senior roles.
• Prior experience in boutique, luxury, or historic hotels is strongly preferred.
• Demonstrated track record in operations, P&L management, sales, and team leadership.

Skills & Attributes

• Strong financial acumen — budgeting, forecasting, variance analysis.
• Proven sales, marketing, and revenue management capabilities.
• Excellent interpersonal, verbal, and written communication.
• Strategic thinker, comfortable making data-driven decisions.
• Ability to lead teams, mentor managers, and drive accountability.
• Resilient, adaptable, and able to manage change.
• High personal integrity, guest-first mindset, and hands-on orientation.
• Familiarity with hotel management systems, PMS, revenue tools, and Microsoft Office.

Other Requirements

• Flexibility to work nights, weekends, and holidays as situations require.
• Local market knowledge and strong community/business network in Philadelphia a plus.
• Ability to pass background checks, maintain required certifications (e.g. safety, liquor, etc. depending on property).

Compensation & Benefits

• Competitive base salary + performance bonuses
• Comprehensive benefits (health, dental, vision)
• Retirement plan / 401(k)
• Paid time off and holidays
• Travel discounts, continued education, professional development
• Other perks commensurate with luxury hotel GM roles

Reporting & Direct Reports

• Reports to: Owner / Regional Director / Hotel Ownership
• Direct reports typically: Director of Rooms, Director of Sales & Marketing, Director of Finance, Director of F&B, Director of Engineering, HR/Training Manager, etc.