Lead Warranty Analyst

1 week ago

Kansas City, Missouri, United States Murphy-Hoffman Company (MHC Kenworth) Full time

Job Overview
Job Overview & Essential Functions
Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Lead Warranty Analyst. The Lead Warranty Analyst specialized agent with specific goals to improve warranty labor recovery and write-off reduction. Works directly with Warranty Supervisors and Management to develop and implement systems and process improvements directly aimed at departmental targets.

  • Development and implementation of systems and processes focused on improvement of labor recovery and reduction of write-off.
  • Continuous improvement in claim processing accuracy.
  • Works with Service Managers, Advisors, Foreman, and Technicians to improve the quality of information available for claim processing.
  • Works directly with OEM's and suppliers on all facets of claim processing and recovery.
  • Works with corporate warranty personnel and all branch personnel to resolve claim-payment issues in a timely manner.
  • Aids in the administration of proper warranty claim processing within the warranty group.
  • Assists in the processing of claims as requested by supervisor.
  • Performs other duties as assigned by supervisor.

Qualifications

  • Minimum of two years of experience working in service/warranty operations. Prefer work experience to be in heavy-duty trucks.
  • Strong analytical skills.
  • Must possess Microsoft Office skills.
  • Must have excellent communication and customer service skills.

Benefits

  • Competitive Salary
  • Medical, Dental and Prescription Insurance
  • Disability and Life Insurance
  • Paid Time Off program
  • 401k and Profit Sharing with Employer Match
  • Flexible Spending Account
  • Internal Promotion Opportunities
  • On the Job Training

About
About Us
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled

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