Communications Officer 1, 2, and 3

1 day ago


Olympia, Washington, United States The Evergreen State College Portal Full time
Essential Functions
Communications Officer 1, 2, and 3 positions perform these Essential Functions: Provide dispatch services to police officers using two-way radio communications. Receive communications from the public by telephone and in person, make appropriate computer entry as required, and maintain appropriate files and records. Utilize computer terminal to obtain information pertaining to driver's licenses, vehicle registrations, wanted vehicles, wanted persons, articles, impounded vehicles, etc. utilizing Washington State Patrol ACCESS system. Maintain current status of all mobile units. Operate a multi-frequency radio console which includes police, parking, maintenance, and residential staff communications, multi-line telephone system, computer terminal, fax machine, and other data recording equipment. Relay criminal, tactical, and safety information to field units and other appropriate agencies; dispatch fire department, ambulances, and other aid as requested. Receive and announce visitors to offices, assist the public with filing accident reports or requesting public records in accordance with college policy and Public Disclosure laws, and accept lost and found articles. Review manual, publications, and bulletin board for information; coordinate current events with personnel arriving on shift. Oversee alarm and surveillance systems and notify departments and agencies as appropriate. Provide positive customer service and assistance to visitors/clients in person, via e-mail, and over telephone by courteously answering direct questions or referring to proper personnel or departments. Operate multi-line campus switchboard console, provide positive customer service, information, and/or courteously forward calls to correct extensions. Control and issue designated keys to Campus Police Officers, administrative staff, and students after proper identification and authorization is confirmed. Keep accurate and updated shift logs Accept information for service calls for Housing and relay information to on-duty Housing personnel. Maintain confidentiality of documents and information received in the performance of duties. Produce minor case reports. Monitor Thurston County emergency radio traffic on a 24-hour per day basis. Assist Parking services after hour as required. Communications Officer 2 positions have additional administrative and/or lead worker responsibilities. Communications Officer 3 positions have additional supervisory, reporting, budget, and administrative responsibilities.


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