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Operations Manager

7 hours ago

Miami, Florida, United States LifeSpan medicine and Pharmacy Full time

Job Overview

We are looking for an Operations Manager with a strong background in both healthcare and pharmacy operations, particularly in identifying and implementing technology solutions that streamline workflows, improve efficiency, and enhance patient outcomes. In this role, you will be responsible for overseeing the daily operations of our pharmacy and medical group, with a focus on optimizing processes, automating workflows (including packing solutions), and managing a high-performing team. You will ensure seamless, luxury-level service delivery to our clientele while driving operational excellence and innovation.

Responsibilities

  • Operational Leadership: Lead the day-to-day operations of the concierge medical group and pharmacy, ensuring efficiency, compliance, and high standards of care.
  • Technology Integration: Identify, evaluate, and implement innovative pharmacy technologies (e.g., pharmacy management software, automated dispensing systems, inventory management, and electronic health record integrations) to streamline operations and improve service delivery.
  • Automated Packing Solutions: Implement and manage state-of-the-art packing and dispensing systems to optimize order accuracy and fulfillment speed, especially for medication packaging and delivery.
  • Customer Service Excellence: Maintain a culture of exceptional, high-touch customer service, ensuring our clients receive a premium experience at every interaction.
  • People Management: Lead, mentor, and develop a multidisciplinary team, including pharmacists, pharmacy technicians, medical staff, and support personnel, ensuring high morale and continuous professional development.
  • Process Improvement: Continuously evaluate and refine workflows and procedures, driving operational improvements and efficiencies.
  • Inventory & Supply Chain Management: Oversee the procurement and management of pharmaceutical inventory, ensuring cost-effective purchasing, optimal stock levels, and compliance with all regulatory requirements.
  • Regulatory Compliance: Ensure all operations comply with relevant healthcare regulations and pharmacy standards, including HIPAA, FDA, DEA, and state-specific requirements.

Qualifications

  • Experience: Minimum of 5-7 years of operations management experience within a healthcare or pharmacy environment, ideally within a high-end or concierge setting.
  • Technology Expertise: Proven experience identifying, implementing, and managing pharmacy technology and operational systems, including familiarity with pharmacy automation tools, inventory management systems, and electronic health records (EHR).
  • Automation Knowledge: Experience with automated medication packing systems, and a strong understanding of technology-driven operational enhancements.
  • Customer Service Focus: Demonstrated ability to deliver and maintain high standards of customer service in a luxury or high-expectation environment.
  • Leadership Skills: Strong leadership and people management capabilities, with experience developing and managing multidisciplinary teams.
  • Process Improvement: Proven track record of identifying opportunities for operational efficiency and successfully implementing process improvements.
  • Regulatory Knowledge: Strong knowledge of relevant healthcare and pharmacy regulations.

Requirements

  • Strong leadership skills with the ability to motivate teams effectively.
  • Exceptional problem-solving abilities and attention to detail.
  • Experience in project management methodologies and driving complex, multi-stakeholder initiatives to completion.
  • Strong analytical skills with the ability to use data to drive business decisions and process improvements.
  • Excellent verbal and written communication skills, with the ability to effectively interact with clients, staff, and stakeholders at all levels.

Job Type: Full-time

Pay: $75, $90,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Vision insurance

Experience:

  • Microsoft Powerpoint: 1 year (Preferred)

Ability to Commute:

  • Miami, FL Required)

Ability to Relocate:

  • Miami, FL 33131: Relocate before starting work (Required)

Work Location: In person