Sr. Associate, Operations Coach

Sr. Associate, Operations Coach - FCDC (Essential Onsite)

The Foreign & Domestic Collections team is currently searching for a Sr. Associate.  This team manages all of the foreign check processing and processing of incoming fraud claims for the Fraud Department.

As a People Leader within the Enterprise Payments organization, you will be responsible for the leadership of the team, oversight of the day-to-day operations, and managing projects. This team supports processing Foreign check deposits, returns and bank-to-bank claims across all LOB's (Consumer, Commercial and Small business) within the bank. You will focus on driving the achievement of individual, team and business metric goals. In addition, you will be responsible for proactive collaboration and partnership with key business stakeholders. In this role you will have the opportunity to develop strategies in a fast-paced environment.

Duties and Responsibilities

•  Responsible for directly developing, managing, and coaching five (5) non-exempt direct reports

• Work with partner groups within the Foreign & Domestic Collections value stream to drive process change and problem solve complex issues

• Analyze and evaluate operational procedures, recommending and implementing modifications to improve quality and efficiency

• Ability to work in a rapidly changing environment where priorities may shift frequently

• Recommends process improvements with the team and department and may represent product or process area on projects of a cross-functional/cross location scale

• Acts to ensure all service level agreements are met/exceeded

• Helps manage department's key operational metrics to include overtime, chargeoff rate and direct operating expense 

• Manage projects across the team

Location: This role is an essential position and requires on site attendance

Basic Qualifications

• High School Diploma, GED or Equivalent Certification

• At least 3  years of experience in banking operations

• At least 1 year of coaching, mentoring, or people leadership experience

• At least 1 year of process or project management experience

• At least 2 years of experience using Google Suite or Microsoft Office

Preferred Qualifications

• At least 3 years of people management experience

• At least 4 years of experience in banking operations 

• At least 1 year of budget management experience

• At least 3 years of process or project management experience

• At least 4 years of experience using Google Sheets or Excel

• BPM, PMP, Lean, Agile or Six Sigma certification 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $78,400 - $89,500 for Operations Coach

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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