Client Experience Associate- Part Time

6 days ago

Louisville, Kentucky, United States Hair Bar Full time

Schedule: These hours are set. Please do not apply if you can not work these hours.

  • Evening & Weekend hours Tuesday-Thursday: 4 pm- 8 pm
  • Every Other Saturday: 9:00-3:00

Who We're Looking For:

  • Someone motivated & confident . You're focused on results, with a natural ability to help clients say yes.
  • A natural leader who motivates those around them.
  • A lifelong learner who thrives on growth, coaching, and personal development
  • A good communicator who shines in customer interactions
  • You're great at multi-tasking and thrive in a high-energy environment.
  • Detail-oriented, organized, and tech-savvy (CRM/booking software experience is a plus)
  • Someone who takes pride in delivering unforgettable client experiences
  • Salon, hospitality, retail, or customer service experience is a big plus

What You'll Do:

  • Greet Clients: Be the first and last impression- greet every guest with warmth & professionalism.
  • Appointment Management: Schedule and confirm appointments via phone, email, and in-person, ensuring accurate and timely bookings.
  • Customer Service: Address client inquiries and concerns, providing information about services, pricing, and promotions.
  • Check-In/Out: Efficiently check clients in and out, managing payments, and ensuring all necessary forms and records are completed.
  • Maintain a clean & organized space: Keep the front desk and retail are clean and assist in maintaining the cleanliness and organization of the whole salon.
  • Sales Support: Promote and sell salon products and services, including retail items and gift certificates.
  • Record Keeping: Maintain accurate client records, including contact information and service history.
  • Handle Multitasking: Manage multiple tasks and priorities in a fast-paced environment.
  • Inventory Management: Order, maintain, and track salon inventory
  • Metrics Tracking: Track and report on salon metrics, including appointment bookings, client retention, sales figures, and inventory levels to support business decisions.

Why Join Us?

  • Competitive hourly + performance-based bonuses
  • Work with a fun, supportive team that values excellence
  • A beautiful, vibrant work environment where your skills are celebrated
  • Exclusive salon perks & discounts on services and retail

Job Type: Part-time

Pay: $ $15.00 per hour

Work Location: In person

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