Vendor Manager

4 days ago

Mountain View, California, United States Synergis Full time

Vendor Manager

Mountainview, CA 94043

Hybrid 3 days onsite

6-month contract

$90-$104/hr W2 (this role is not open to C2C or 3rd party submission)

Overall Responsibilities:

Drive Quality Improvements: Partner with vendors to develop and implement innovative strategies to improve quality scores. Move beyond traditional training solutions by analyzing root causes, exploring new methodologies, and holding vendors accountable for sustained performance gains.

Support Vendor Rating & Calibration: Collaborate with our Rater Operations team to classify and organize rating questions. Ensure clarity and consistency during rating test calibration discussions with our vendor partners.

Optimize Capacity Management: Monitor and analyze vendor performance metrics to identify and address bottlenecks. Work directly with vendors to optimize rater availability, ensuring efficient resource allocation and proactively reducing backlogs.

Performance Management & Reporting: Monitor key performance indicators (KPIs) and regularly report on vendor performance. Use data to identify trends, highlight areas for improvement, and communicate results to internal stakeholders.

Mandatory Skills/Qualifications:

Experience: 7+ years of experience in a Business, Operations Management, or a related field..

Proven experience in a vendor management or operations role, preferably within a tech or content moderation environment.

Strong analytical skills with the ability to interpret data and use it to drive decisions.

Excellent communication and interpersonal skills, with the ability to influence and negotiate with external partners.

A proactive and problem-solving mindset, with a track record of implementing successful process improvements.

Experience with project management and a high level of organization

The compensation range for this position is $90 to $104/hr W2

(dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).

*Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA)

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

For consideration, please forward your resume to

If you require assistance or an accommodation in the application or employment process, please contact us at

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis

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