Front of the House Supervisor

3 days ago

Durham, North Carolina, United States Grove Bay Hospitality Group Full time

Benefits:
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance
  • Vision insurance


Bond Brothers Kitchen & Bar is looking for winning personalities to join their team

As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast/casual restaurant inside RDU Airport. You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards. Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.

Reports to: 
  • Restaurant Management Team 

Responsibilities:
  • Advancing the Grove Bay Mission Statement and Core Values 
  • Delivering exceptional hospitality to all guests 
  • Upholding all core Standard Operating Procedures 
  • Coaching in the moment of hourly team members 
  • Training and development of new team members 
  • Handling any guest issues that arise in a respectful manner 
  • Following all opening and closing procedures 
  • Cash handling following Grove Bay SOP 
  • Ability to expedite in adherence with the Grove Bay SOP 
  • Strong understanding of all operational systems – Toast, OpenTable, R365 
  • Maintaining cleanliness and sanitation of the restaurant – ensure the restaurant is showroom ready at all times 
  • Must work a minimum of six hours during the Supervisor shift 
  Qualifications:
  • Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department 
  • Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior 
  • Supervisor experience 
  • Multiple language abilities a plus; fluency in English is required 

 Skills & Knowledge: 
  • Strong attention to detail and focus on process excellence 
  • Ability to learn and bring "out of the box" ideas to the team 
  • Genuine enthusiasm and aptitude for serving people 
  • Excellent verbal and written communication skills 
  • Must possess strong communication and listening skills 
  • Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions 
  • Ability to set and meet deadlines 
  • Successful completion of Grove Bay's training program, including all EdApp training content 

 Certifications:
  • Food and Alcohol Safety training (ServSafe) 


Physical Demands: 
  • Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time 
  • Ability to sit for extended periods of time 
  • Ability to make repeating movements of the arms, hands, and wrists 
  • Ability to express or exchange ideas verbally and perceive sound by ear 
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders 
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds 
  • Ability to turn or twist body parts in a circular motion 
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment


Grove Bay Crawford is an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S. 

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