Customer Success Manager

Who We Are
LIFELENZ is a rapidly growing team of 80+ mathematicians, engineers, designers, computer scientists, strategists and client success experts based in the United States, Australia, Canada and the United Kingdom building a machine learning-based, advanced analytics workforce and human capital management platform. We have built and maintained over 20+ platforms over a 19-year period. We have won many awards for client delivery and collectively contributed to over 100+ global patents for complex software platforms. In the past 2 years, the business has been funded over $20M USD as we deliver metrics that will unlock our Series B funding in early Q1 2026, providing us with significant capital to accelerate our growth & expansion across verticals and geographies while further driving our dominance in the US QSR Top Brands market.

Our mission is to create optimized outcomes for both employers and employees.
LIFELENZ is an automated workforce and human capital management platform solving challenges related to onboarding, sales & labour forecasting, scheduling & time clock/keeping, insights & reporting and labour law compliance. It uses machine learning to automatically self-tune and self-manage models to a particular store with hyper-local attributes. The technology approach and analytic methodologies used enable the distribution across large-scale centralized ownership and highly fragmented franchised ownership companies.

What we're looking for

We're looking for a Customer Success Manager (CSM) to join our growing Customer Success team and help our customers unlock the full value of our AI-driven workforce management platform. You'll play a key role in onboarding new clients, driving adoption and retention, and ensuring organizations realize measurable business impact through LIFELENZ.

This is an exciting time to join LIFELENZ as we scale our CS function globally. We're looking for people who thrive in high-growth environments—builders who value autonomy, accountability, and collaboration. If you love solving problems, working directly with enterprise clients, and shaping how a CS organization operates, this role is for you.

What You'll Do

• Act as a trusted advisor: Build deep relationships with customers, understand their goals, and guide them toward success.
• Drive adoption: Deliver proactive check-ins, QBRs, and usage strategies to ensure customers achieve maximum value.
• Forecast and manage account health: Track sentiment, usage, and renewal/churn risk; communicate insights to leadership.
• Partner cross-functionally: Serve as the link between customers and internal teams—product, delivery, and engineering—advocating for client needs and influencing roadmap priorities.
• Lead onboarding transitions: Work with Onboarding Specialists to ensure smooth handoffs into ongoing success management.
• Educate and enable: Deliver training, resources, and continuous learning opportunities to drive product adoption.
• Resolve critical issues: Manage escalations and navigate complex situations—anything from outages to change-management challenges.
• Travel: Visit key customers onsite and represent LifeLenz at client events and conferences.
• Build the function: Contribute to defining CS processes, playbooks, and best practices as part of our evolving customer success model.

Other Responsibilities

• Lead internal initiatives to evolve CS tools, processes, and enablement content.
• Consult with customers on adoption and change-management strategies.
• Provide structured project updates, risk tracking, and mitigation plans.
• Maintain deep product knowledge across the LifeLenz suite, APIs, and partner ecosystem.
• Collaborate broadly across technical, delivery, sales, and billing teams.
• Develop training materials and customer success playbooks.
• Help shape LIFELENZ's culture of builders—continually improving how we serve and scale with our customers.

What You'll Bring

• 3+ years in account management, consulting, or customer success.
• Experience with B2B SaaS or enterprise software preferred; restaurant/QSR operations experience a strong plus.
• Solid grasp of project management principles (scope, schedule, budget).
• CRM proficiency (Salesforce or equivalent).
• Excellent presentation, storytelling, and communication skills.
• Passion for delivering exceptional customer experiences and business outcomes.
• Data-driven mindset—able to use insights to build compelling ROI narratives.
• Proven ability to execute complex projects with clarity and focus.
• Strong team orientation; thrives in fast-paced, high-growth settings.
• Resilience and adaptability in a dynamic environment.
• Willingness to travel as needed.

Why LIFELENZ?

LIFELENZ is transforming how leading QSR and retail brands manage labor through AI-driven optimization and predictive analytics. We're trusted by some of the world's largest operators, and we're just getting started. Joining now means you'll have a direct hand in shaping the customer success culture and defining what "great" looks like for our clients.

LIFELENZ Values

• As an employee at LIFELENZ, you are expected to operate in line with our workplace values:
• Customer Delight
• Innovate & Simplify
• Interconnected Teams
• Act Like an Owner
• Results Matter
• Pursue Excellence

Join our team today