Current jobs related to Strategic Account Support Associate - Phoenix, Arizona - PrePass

  • Strategic Account Support Associate

    29 minutes ago

    Phoenix, Arizona, United States PrePass, LLC Full time

    About PrePassPrePass is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It...

  • Manager, Strategic Accounts

    22 minutes ago

    Phoenix, Arizona, United States Johnson & Johnson Full time

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Strategic Accounts Relationship Manager I

    46 minutes ago

    Phoenix, Arizona, United States Paychex Full time

    Imagine Your Future with Us Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a...

  • Support Analyst III – Software Support

    4 minutes ago

    Phoenix, Arizona, United States RPM Living Full time

    Overview:At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.Purpose Statement: We empower RPM's success through exceptional technology...

  • Account Executive, Associate

    4 minutes ago

    Phoenix, Arizona, United States Atmosphere Commercial Interiors LLC Full time

    OMNI WORKSPACEOmni Workspace provides strategic oversight and resources to a portfolio of Steelcase and commercial facility services businesses that serve leading organizations across corporate, healthcare, education, hospitality, and sports industries.Omni's distinctive brands, including Atmosphere, Emerald Blue, Meso, and Turnkey, serve organizations in...

  • Sales Support Associate

    56 minutes ago

    Phoenix, Arizona, United States EOS Full time $50,000 - $65,000

    OUR COMPANY:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...

  • Strategic Distribution Manager

    8 minutes ago

    Phoenix, Arizona, United States ZOLL Medical Corporation Full time

    Acute Care TechnologyAt ZOLL, we're passionate about improving patient outcomes and helping save lives.We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory...

  • Strategic Partnerships Specialist

    50 minutes ago

    Phoenix, Arizona, United States Desert Financial Credit Union Full time

    The Strategic Partnerships Specialist supports the daily management and execution of strategic partnerships with high-profile organizations including professional sports teams, universities, NIL, brand ambassadors and community institutions. The Specialist provides operational and tactical support to the Strategic Partnerships Department and plays a key part...

  • Public Relations Account Executive

    44 minutes ago

    Phoenix, Arizona, United States The Keller Group Full time

    When others see a press release, you see a narrative. Some may see an inbox of reporters, but you see opportunity. If you're the type of communicator who can juggle story development, media outreach, content creation, and client communication without missing a beat, this opportunity is for you. Our longtime client is seeking an experienced PR Account...

  • Commercial Lines Associate Account Coordinator

    4 minutes ago

    Phoenix, Arizona, United States Brown & Brown Insurance Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown and Brown is seeking a Commercial Lines Associate Account Coordinator to join our growing team in Phoenix, AZThe Commercial Lines Associate Account Coordinator supports the service and management of customer...

Strategic Account Support Associate

8 hours ago

Phoenix, Arizona, United States PrePass Full time
About PrePass

PrePass is North America's most trusted weigh station bypass and toll management platform. We're transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It's what we do best, and we do it to meet the demands of the road every day.

That's why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation.

About the Role

We are looking for a Strategic Account Support Associate to join our dynamic Customer Care team. This role ensures our most strategic customers receive timely, high-impact support and solutions. You will act as a problem solver and customer advocate, working closely with Account Management to deliver outstanding service to our largest and most important customers. You will manage escalations, troubleshoot issues, and provide strategic support to enhance the overall customer experience. This is a hybrid role, based out of our Downtown Phoenix office.

Essential Responsibilities

Customer Account Management & Support

  • Maintain detailed client portfolios, including contact information, interaction history, and relevant account details.
  • Manage and prioritize multiple responsibilities, including client accounts, troubleshooting, and identifying opportunities for process and product enhancements.
  • Process special requests for larger customers, including vehicle adds, deletes, transfers, and plate updates.
  • Respond to inbound customer calls and chats for assigned accounts, ensuring prompt, thorough, and professional communication.

Cross-Functional Collaboration

  • Collaborate with cross-functional teams, including Billing and Sales, to resolve customer issues efficiently and effectively.
  • Partner closely with Account Management teams to support escalations and strengthen customer relationships.
  • Identify upselling opportunities and take proactive action to enhance client partnerships.

Industry & Product Knowledge

  • Stay up-to-date on industry developments and market trends to better serve customers.
  • Maintain working knowledge of PrePass tools, systems, and processes to support accurate and efficient issue resolution.
Qualifications

Required

  • High school diploma or GED equivalent.
  • 2+ years of customer service or sales experience, ideally in a call center or account support environment.
  • Strong analytical and problem-solving skills with a keen eye for detail.
  • Excellent written and verbal communication skills.
  • Proficiency with MS Excel, particularly in creating and maintaining spreadsheets.
  • A customer-focused attitude and the ability to work well under pressure.

Preferred Experience

  • Experience in client-facing roles within a fast-paced environment.
  • Ability to multitask and manage shifting priorities with a strong sense of urgency.
  • Familiarity with upselling or identifying new service opportunities within existing client accounts.
  • Presentation skills.
How We Will Take Care of You
  • Robust benefit package that includes medical, dental, and vision that start on date of hire.
  • Paid Time Off, to include vacation, sick, holidays, and floating holidays.
  • 401(k) plan with employer match.
  • Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships).
  • Tuition Reimbursement Program.
  • Voluntary benefits, to include but not limited to Legal and Pet Discounts.
  • Employee Assistance Program (available at no cost to you).
  • Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employees.
  • Community Give-Back initiatives.
  • Culture that focuses on employee development initiatives.
Join Us

At PrePass, our mission drives us.

We invest in relationships. We challenge ourselves to innovate and improve. We win together. Simply put, we live our Core Values.

Ready to help move the transportation industry forward? Join us and let's drive progress—together.