Central Services Supervisor

4 days ago

Tulsa, Oklahoma, United States The Spring Shelter, Inc. Full time

The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking.

The Central Services Supervisor plays a pivotal role in coordinating and strengthening partnerships across The Spring's central services. This position leads internal and external collaborative efforts to ensure seamless, survivor-focused service delivery across legal advocacy, housing, medical and mental health services, children's programming, and court advocacy.

Key Responsibilities

Program Collaboration Oversight

  • Lead centralized collaboration across direct service departments (e.g., mental health, legal, PRSS, housing, children's services, pet resources)
  • Manage cross-program initiatives and shared service models to enhance client care
  • Plan and implement inter-agency training to promote trauma-informed, consistent service delivery
  • Supervise central services staff, including PRSS and Children's Coordinator

Relationship Management

  • Cultivate and maintain strong relationships with local agencies, healthcare providers, schools, churches, and community partners
  • Serve as liaison between The Spring and partner organizations to streamline services
  • Align external partnerships with internal program goals in collaboration with Direct Services Managers
  • Partner with the Multi-Sector Partnership Manager to ensure cohesive community engagement
  • Represent The Spring in relevant coalitions, task forces, and working groups

Performance Monitoring

  • Develop and track evaluation metrics to assess partnership effectiveness
  • Analyze data and generate reports to inform continuous improvement
  • Ensure compliance with best practices and OAG standards in collaboration with the Compliance Coordinator

Communication & Alignment

  • Promote alignment between departments and partners through clear communication and shared planning
  • Draft and maintain protocols, MOUs, and workflows for integrated service delivery
  • Keep internal teams informed of partnership developments and collaborative opportunities

Education & Experience

  • Bachelor's degree in Management, Social Work, Public Health, or related field OR 4+ years of directly transferrable experience
  • 3+ years in partnership management or service integration within a social services setting
  • 2+ years of experience in domestic/sexual violence, trauma-informed care, or mental health services
  • 1+ year of supervisory experience
  • PRSS Certification preferred
  • Must be able to sign The Spring's Statement of Faith
  • Valid driver's license required

Skills & Competencies

  • Strong collaboration and relationship-building skills
  • Ability to manage multiple priorities in a dynamic environment
  • Deep understanding of trauma-informed care and survivor-centered practices
  • Skilled in data analysis and continuous improvement strategies
  • Proficient in Microsoft Office and database systems
  • Solution-oriented with a commitment to equity and empowerment

Ready to make a difference? Join a team that's passionate about healing, hope, and holistic support. Apply today and be part of a movement that uplifts survivors and strengthens communities.

Must be able to pass a 7-year background check.  Any job offer will be based on the results of the background testing.  A felony does not automatically exclude you from consideration.

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