Part-Time Front Desk Receptionist

5 hours ago

Kirkland, Washington, United States Inglewood Physical Therapy Full time

Inglewood PT is looking for a part-time receptionist to join our team We are a small outpatient physical therapy office located on Finn Hill in Kirkland, WA. Experience working in customer service, in an office setting, or medical field is a plus, but we are willing to train the right candidate.

This is a part-time position hours/weekly). We are looking for someone who can primarily cover hours in the afternoons/early evenings: M-F (1:30pm-6:30pm). The very occasional Saturday morning shift may be required. Benefits include paid holidays, vacation and sick leave.

Desired Qualifications & Skills:

  • Exceptional communication/customer service skills
  • Understanding of, and ability to execute, HIPAA compliance
  • Computer skills – ability to type 40+ wpm
  • Understanding medical insurance – eligibility and benefits, CPT codes, ICD-10 codes, pre-authorization processes
  • Proper telephone etiquette and communication
  • Time management and organizational skills
  • Detail oriented and a fast learner
  • Works well independently and able to multi-task

Responsibilities

Check in patients:

  • Check in patients:
  • Greet patients in a friendly and professional manner
  • Verify patients' insurance and demographic information; copy insurance cards and referrals
  • Provide patient with intake forms; verify all forms are complete, accurate, and signed upon return
  • Collect co-pays and owed balances
  • Notify the physical therapist when patient is ready

Scheduling:

  • Answer phone calls and text messages to assist patients with scheduling, rescheduling, or cancelling appointments
  • Obtain patient insurance and check eligibility and benefit information
  • Obtain outside records prior to patients' appointments, as needed
  • Maintain the cancellation/wait list and fill in appointments as necessary

Other Daily Tasks:

  • Appointment reminders and patient communication via text and phone calls
  • Request authorizations and follow up on authorization status
  • File patient charts and paperwork once completed
  • Prepare charts/files for the next day's schedule (verify authorization and visit limits)
  • Fax patient chart notes as needed
  • Load washer/dryer, fold, and put away the laundry
  • General cleaning and tidiness of front desk area/lobby and treatment rooms
  • Check voicemail messages and returning calls promptly
  • Enter patient information and episodes of care into our medical records system

Other Weekly Tasks:

  • Schedule incoming referrals
  • Verify new and returning patient insurance information
  • Restock front desk forms and documents
  • Request updated referrals for Medicare patients as needed
  • File discharged charts and paperwork as needed

Additional tasks may be assigned as appropriate

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Job Type: Part-time

Pay: $ $21.00 per hour

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 1 year (Required)
  • Computer skills: 1 year (Required)

Ability to Relocate:

  • Kirkland, WA 98033: Relocate before starting work (Required)

Work Location: In person

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