HelpDesk Technician

4 days ago

Minnesota, United States The Planet Group Full time

HelpDesk Technician

Employment Type
: Contract to Hire

Location
: 100% Remote (Central Time Zone preferred)

Compensation
: $20-25/hr (contract) / $50-55K DOE (upon conversion)

Are you ready to join a healthcare-focused IT team that truly values customer service, patience, and technical problem-solving? Our client is seeking a skilled HelpDesk Technician to support internal employees across corporate offices and healthcare facilities. This is a unique opportunity to work in a collaborative environment, make a tangible impact on end users' daily operations, and grow your IT career with a stable, long-term team.

Daily Responsibilities:

  • Answering incoming technical support calls from corporate and healthcare facility users
  • Troubleshooting issues with passwords, accounts, VPN, 2-factor authentication, and printing
  • Assisting end users with Outlook, Windows, and general application support
  • Following established HelpDesk procedures and escalating only when necessary
  • Provisioning new accounts and managing user access in Active Directory
  • Monitoring tickets and updating documentation for resolution tracking
  • Communicating clearly and patiently with non-technical users
  • Supporting occasional off-hour shifts and handling workload independently

Qualifications:

  • Proven experience on a HelpDesk or technical support team
  • Strong customer service skills and a patient, problem-solving mindset
  • Familiarity with Windows, Outlook, Active Directory, VPN, and networking basics
  • Ability to follow instructions and work independently when needed
  • Availability for the primary shift (11:30 AM – 8 PM) with some flexibility for early hours (8–11 AM)
  • Must be authorized to work in the United States without current or future sponsorship

Nice-to-Haves:

  • A+ certification is a strong plus
  • Experience in healthcare or internal corporate support
  • Prior exposure to account provisioning or IT asset management
  • Familiarity with ticketing systems and ITIL practices

Reasons to Work for the Company:

  • Join a supportive HelpDesk team with low turnover and experienced colleagues
  • Work remotely while supporting a meaningful healthcare mission
  • Opportunity for career growth and long-term conversion from contract to permanent
  • Gain exposure to a variety of IT systems and internal support processes

Strong Call to Action:

If you have the right attitude, excellent customer service skills, and the ability to troubleshoot technical issues with patience and precision, apply today This is a high-priority role with interviews starting 12/15/2025 – don't wait to submit your application