Senior Manager, Crisis Management

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

The ability to remain resilient in the face of disruption - from physical events, to major system outages and a multitude of other incidents - is one of the most critical challenges facing businesses today. For a dynamic company such as Versant, operating across a quickly changing global landscape and facing unique risks, ensuring business resilience is critical to enabling our core business objectives.

The Sr. Manager, Crisis Management/Business Continuity role requires an experienced practitioner well-versed in risk, resilience and effective controls. Based out of our global headquarters in New York City this is a hybrid position balancing requirements between remote and on-site working. Reporting to the global chief security officer a successful candidate is expected to travel up to 10-15% of the year within the majority of the travel taking place domestically and responsible for delivering an incident and business continuity management program across the company.

Position: Senior Manager, Crisis Management / Business Continuity

Location: New York City, NY

You Will

• Develop, maintain, and coordinate Versant's business resilience framework, liaising with senior management across the organization, to ensure best in class capability.
• Manage and refine the utilization of resilience-enabling management systems, ie Fusion Risk Management platform and/or others.
• Work closely with risk & security colleagues, functional leaders and department heads, third parties and affiliate organizations to:
  • Ensure the completeness and utility of our resilience program; business impact assessments, associated business continuity plans and supporting disaster recovery plans in a complex matrixed and technology-heavy environment.
  • Gather feedback and apply domain expertise to make practical and resource-related recommendations to improve organizational resilience through a governance framework.
  • Improve awareness and understanding of business continuity procedures and the actions required to successfully execute against plans.
  • Support the production of responses to client information requests related to resilience programming.
• Manage BC contractor services and program-assigned vendor staff.
• Review and improve disruption/incident/crisis management plans and supporting procedures across the company in close collaboration with risk & security colleagues, other departments and leaders.
• Develop, organise and deliver regular business continuity and incident management training and exercises at the operational and executive level.
• Participate in the identification, assessment and monitoring of business continuity risks through regular review and horizon scanning. Raise awareness of potential causes of disruptive incidents with stakeholders so they can prepare as appropriate.
• Develop and manage dashboards, key metrics and produce regular reports for the internal resilience governing body.

As this is a highly visible role with a critical and far reaching remit, it is essential you have solid experience in business continuity and incident/crisis management within a large matrix organization with considerable technological content. You will need strong influencing skills at senior levels and be both highly analytical, but also have the ability to operate at a strategic level.

•  7-10 years of experience in a global business continuity/crisis management role at similarly complex organizations.
• A critical thinker. Able to understand complex situations and provide unique solutions with appropriate levels of detail.
• A collegial, dynamic and proactive contributor with a desire for continuous learning, development and career growth.
• You are interested in global events and have a good understanding of how social, political, environmental, economic and conflict dynamics can affect enterprise risk.
• Excellent verbal and written communication skills - you must be able to brief and influence effectively and translate complex technical concepts into understandable terms. Careful information sharing is critical as is tailoring your communications style for various audiences.
• Demonstrated ability to plan in a clear and structured manner, set objectives and milestones and deliver impactful results.

Preferred Qualities

• Successful experience applying risk management and business resilience principles within a media organization.
• A relevant business continuity qualification (CBCI, CBCM, CBCP, C/DRE, etc.).

Additional Requirements: 

• Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110,000 - $140,000 (bonus eligible) 

We are accepting applications for this position on an ongoing basis. 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.