Patient Coordinator

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Impairment Rating Coordinator follows standard operating procedures associated with the processing of impairment rating referrals, the completion of chart preparations, and the finalization & distribution of jurisdictional examination report forms. This position works alongside other team members in the support of one or two Impairment Rating Doctors in a market.

• Process impairment rating referrals from Central Referrals
• Contact Payor/Adjuster to confirm compensable part of injury and obtains approval for exam
• Coordinates with patient to schedule exam
• Coordinates medical record collection as necessary from outside providers and/or insurance adjusters
• Chart preparation for examining physician per respective physician's requirements
• Greets patients, communicates wait times, and directs them accordingly
• Checks patients in appropriate patient management system in accordance with company protocols
• Explains all required forms to patients and ensures proper completion of all paperwork
• Checks out patients in appropriate patient management system according to procedure and distributes records according
• Triage patients
• Enter charges and exam results into IT system
• Finalizes charges and closes ticket in IT system
• Enter exams in respective physician's log of all exams for future reference
• Generates final reports out of IT system for physician review
• Proofread reports and coordinates corrections as necessary before distribution
• Distributes final reports to appropriate parties in a timely fashion
• Follows HIPAA guidelines and safety rules
• Answers incoming telephone lines in accordance with company procedures and directs the caller accordingly
• Files paperwork, medical records, and correspondence according to defined company procedure
• Arranges outside referrals as needed
• Archive patient charts
• Other duties as assigned by doctors and/or management

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Education Level: High School Diploma or GED

Job-Related Experience

• Customarily has at least one year of office administrative experience, preferably in a medical environment, to include leadership/supervisory experience
• Strong knowledge of medical terminology and anatomy is preferred
• Must be bilingual in English and Spanish

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Basic knowledge and skills in Microsoft Office Suite, specifically Excel
• Ability to communicate effectively
• Excellent computer, organizational and planning skills
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• Strong attention to detail
• Ability to work independently
• Ability to handle multiple tasks, projects, duties, and priorities
• Ability to create and maintain accurate and precise records and reports
• High level of attention to detail
• Team player
• Multitasking capabilities
• Willing to commute between centers
• Willing to work extended hours when required