Case Manager

Housing Stability Manager

So, earning between $20.00 to $25.00 per hour translates to an annual salary range of $41,600 to $52,000, assuming full-time work

Position Summary: The Housing Stability Manager plays a pivotal role in supporting individuals and families experiencing housing instability. This position combines direct service coordination with property management oversight to ensure safe, sustainable housing solutions. The manager works closely with tenants, community agencies, and internal teams to deliver high-quality support and maintain operational excellence across commercial and residential properties.

Key Responsibilities:

Service Coordination & Advocacy

• Advocate for individuals to access necessary services and supports
• Maintain monthly contact and provide comprehensive service coordination
• Facilitate service planning meetings and communicate expectations
• Assess individual strengths and needs through interviews and case reviews
• Evaluate service effectiveness and collaborate with relevant parties

Property Management Operations

Assist the Executive Director in Management in all departmental operations

• Maintain detailed knowledge of lease and association documents, including tenant responsibilities
• At least once per month, update management reports by compiling data from accounting, leasing, and property records
• Oversee property maintenance: track tenant concerns, obtain quotes, coordinate contractors, and ensure completion
• Manage contractor selection and tenant concerns related to contracted services
• Conduct site visits and inspect properties and tenant spaces as needed
• Schedule, coordinate, and attend association meetings; record minutes for Board meetings
• Track service contracts, utility meters, and billing for commercial properties
• Handle collection of past-due accounts, including legal filings and hearing attendance Relationship Management & Communication
• Build and maintain relationships with individuals, families, and support networks
• Serve as the primary resource for tenants and community members
• Communicate daily with property management team, tenants, boards, and owners
• Liaise with municipalities and insurance companies as needed

Administrative & Compliance

• Prepare and process tenant mailings: meeting notices, payment reminders, policy updates, welcome letters, and complaints
• Track certificates of insurance and preventative maintenance contracts to ensure compliance
• Collaborate with accounting to maintain accurate tenant statements and database records
• Manage key card access systems for properties
• Maintain accurate records of all service activities and ensure culturally competent service delivery
• Participate in on-call service rotation and complete other tasks as assigned

Training & Community Engagement

• Attend training programs to stay current with best practices
• Foster a cooperative agency culture and contribute to team projects
• Coordinate mental health services as part of an interdisciplinary treatment team
• Promote collaborative service planning and maintain a catalog of community resources
• Encourage recovery-oriented practices and community inclusion

Qualifications:

• Bachelor's Degree in Human Services, Social Work, Psychology, Counseling, or related field
• Experience in housing services, property management, or case coordination preferred
• Strong organizational, communication, and interpersonal skills
• Ability to manage multiple responsibilities across service and property domains
• Familiarity with lease documents, legal proceedings, and commercial property operations is a plus

Job Type: Full-time

Pay: $ $26.97 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Work Location: In person