Assistant General Manager
2 weeks ago
- Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics
- Present a professional image in appearance, actions, and words
- Ensure accuracy with all cash handling
- Abide by city and state regulations at all times
- Maintain suitable inventory levels, perform daily inventory audits, and conduct all End of Month Inventory Counts and Reconciliations
- Receive deliveries, build purchase orders, and maintain accurate records
- Develop and maintain relationships with vendors
- Assist with Store Scheduling
- Complete daily and weekly tasks/duties as assigned by the Store Manager(s) and Regional Manager
- Maintain neatness, organization, and overall cleanliness of the entire store
- Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on the sales floor
- Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Store Manager(s) and the Regional Manager
- Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
- Pre-Screen, interview, and develop a team who are passionate about medical cannabis and the service they provide
- Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease
- Lead by example through being the ultimate illustration of service, dedication, pace and energy
- Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company's culture and expectations are met and exceeded
- Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
- Provide support with various employee initiatives and team building
- Assist with different off and on hour events and specials
- Report all issues or complaints relating to the product to the Store Manager(s) in real-time
- Work closely with the Store Manager(s) to regularly evaluate the performance of the team, sales, products, procedures, and the company brand
- High School diploma or General Education Development (GED) required
- Associate or Bachelor Degree in any field preferred
- Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
- Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience (knowledge of retail environment)
- Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
- High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
- Must be comfortable in high-volume cash handling, Excel, and Microsoft Office
- Ability to learn quickly
- Effective oral communication skills
- Strong interpersonal skill
- Ability to work as part of a team
- Ability to build relationships
- Constantly perform desk-based computer tasks
- Frequently sitting and standing
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
- Occasionally Twist/bend/stoop/squat, kneel/crawl
- Must be able to work a flexible schedule to include weekends and holidays
- Complete any needed assistance including oversight and coverage outside of the assigned region as required
- An environment with moderate to loud noise level
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